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08/10/2016

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Let me just start with, I work front desk for a hotel in Spartanburg, SC. I know what Customer Service is supposed to look like. Believe me, if zero stars was an option, this company would receive negative three. I had a guest who needed a cab at 4:50 AM to be at the airport by their designated time. Rhonda answered the phone and fed me nothing but excuses on why they couldn't make the reservation for at least a good 5 minutes. With only 15 minutes of my shift remaining, I finally blurted out that it didn't really matter why they couldn't make it, I just needed someone who could. Before I was able to get anything else out, Rhonda was so kind as to hang up on me. Thank God she did! Eastside Transportation was WONDERFUL! I sincerely hope that you get your act together. I will NOT be using this service again, nor recommending anyone else to.

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