My son went to get a 4 piece happy meal at 11pm - I am writing this at 12:05 am and he just now got back home and I live 3 minutes away. This place has the worst service in spartanburg. I worked at McDonalds and it takes minutes to cook nuggets not an hour. Someone needs to do something about this place before they end up having to close. And I only gave it one star because it won't let me give it none
This place was nasty we went in and there was cock roaches on the cookies and then we went to the play area and the tables was nasty and the floors then there was a cock roaches dwad in there and then we started to leave there was a dead cock roaches was at the door. We will not be back to this one.
This location was closed for months. After a remodel and hiring a completely new staff you would think that they would reopen with a passion to be better. Well that is far from the truth. This location is now the slowest, most irresponsible, inconsiderate, and has the worst food quality out of any Sonic I have ever visited. I have been a few times hoping that maybe they just needed time to adjust to being reopened. The service and quality is worse now than it was. The only thing that has gotten a little better is the speed of service. The people taking the orders do not know the menu. You have to explain multiple times what you want and hope that they are able to fix it correctly after you order it. This morning I ordered a #14 bacon breakfast burrito with mayo. When I got to work I noticed that I had received the SuperSONIC burrito. I explained myself to the lady exactly what I wanted 3 or 4 times. Its not that hard to listen to a customer and click buttons on a screen.
After being closed for remodeling, you would have thought this would have been sufficient time for the service to improve. Unfortunately this is not the case. Slow to answer the buzzer, order not showing up on screen, one of the waitress' came out to write order down and neglected to put the order in. After 15 minutes, I inquired about when the order would be ready and was told some of it was ready and oh, btw we don't have one of the the items you requested. Interesting, the menu says you have it. In the end, I told the waitress to forget it. She tried to offer several coupons for free food for my next trip, but I just said, no thank you. I'm quite sure there will not be a next trip to this Sonic.
Was in drive through before closing & No one would take our order. The girl at window was rude and manager had a bad attitude still refusing to take our order bc they had already closed everything before 11pm. Website states hours 6am-12am when I tried to show her she kept saying we're not open 24 hrs.
Ordered a burger and brought home. The burger was poorly wrapped for starters but the worst was how it was made. It looked like someone just slapped two buns together after squirting ALOT of mayo all over the inside and outside of both buns. There was mayo everywhere. The lettuce and onions and cheese where everywhere but inside the burger. The bun was squished and coming apart. I couldn't even touch it let alone eat it. It looked like pig slop. Disgusting! That's what I get for going to this nasty place.
Wait time for food longer than average. Not courteous. Fries usually not fresh. Behind counter not clean. Asked for a drink with no ice, manager poured drink into another cup trying to keep the ice back instead of making another drink. Not given napkins or straws.
This place is nasty. I just bit into a hot dog with black mold on the bread. This place should be shut down!
Having been in business for 40+ yrs. & visited McDonalds in many countries I can say this is the most pathetic fast food I have ever visited. Placing your order is like playing the SLOTS in VEGAS, good luck. -2 on a scale of 1-10. 1 being BAD.
last nt@8:45-No greetng-abt 20 sec wait to order-very weak tea-no "U're welcome" to "thank u"-clean.