Had an issue with two 5-6" diameter Green-Ash trees in my front yard. After back 'n forth e-mails with photos, etc., we agreed on a fee for Rail City to come and examine the trees; which, was performed by the owner of Rail City. It was determined that a certain insect was in the soil and responsible for the less than 50% of the typical foliage on those trees. I asked for a price to treatment. I was told he would send me a cost estimate when he returned to the retail center. No e-mail, no estimate after two weeks. I called, was told he (owner) has been busy but assured me he would get back to me. Two more weeks went by again. I called again and was told the same story. No one ever called me or e-mailed me an estimate. What horrible service! Never again.
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On 6/9/2017 we bought 3 Potentilla at $26 each from Sheila, was NEVER offered the 2 year plant gaurrantee. All 3 have died and called and talk to the owner. He basically said go piss up a rope. All sales are final. I explained that I was never offered their 2 year gaurantee but he did not care. Back to Home Depot for all my plants. They will take it back for a year. 1st and last tile I go to Rail City Nursery.
Rail city Garden is such a awesome place. How could you not love it !!! the people are great !! clean environment , so many things to choose from. very organized and tidy !I believe this is one beautiful place it is alot of fun .