Cap'n Games Inc

Matt, Jake, whomever the owner of this business is,



Please check your business e-mails via website and Facebook regarding the following e-mail. My hot headed husband has been making bad reviews all over the internet for your business because we were informed today that our problem would not be fixed until Monday the 4th of January when Matt returns to work. We have done way too much waiting on Matt and will not do so any longer.



"Hey Matt,



Ben has been waiting and waiting for over a month on a working Atari 2600 that you guaranteed that you had. You finally let him know that you had one together and it was working. He picked it up and paid for it on the 18th. It was brought home and wrapped, not hooked up or tried to use. Brad informed Ben that the warranty would not start until the 25th because you understood that it was a gift,



The gift was opened early on the 23rd. Upon setting it up discovered that it was not working. Came in the 24th and switched out the switch box. Still does not work. Called and asked for you that day when the second box did not work. Dante said that you were not there and that you would call us back.



It is now the 27th and Ben brought the entire system in to show you that it wasn't working. Dante tested it and discovered that it was in fact not working. He was then informed that they could not do anything for him until the following Monday, Jan 4th, when you were there.



I just want this transaction undone so that Ben can purchase his dad another present that can be enjoyed. Now I understand how your return policy works, HOWEVER, that only applies to products that are sold as what they are supposed to be. Ben did not purchase a non working Atari 2600 from you, he was informed by you that you tested it and it worked. As a matter of fact you said the only thing that may not work is the switch box.



$29 of it was purchased with store credit and the remainder was paid with cash. I want a refund when I bring this in Monday afternoon. I think you need to take this very serious, we have been shopping with you and recommending people to your store for years, This is not the type of treatment that I would expect from a small business that needs that good feedback from customers. I am not going to wait around for you to get to it.



I know that you guys are monitoring this all the time, so I expect to hear back from you before we come it tomorrow afternoon. I want to be taken care of in a timely manner, not ignored and put off for another month or more.



Amy Howell"