I have been reading the reviews just for the heck of it. Dr Chan and her staff are the best ever! I had Dr. Chan examine my eyes about 20 years ago, the first time. She gave me a awesome exam then and has ever since. Not sure about these bad reviews, but people PLEASE do not trust them. She is so good & caring. She truly cares about her patients & their vision. Because of blindness I have in 1/2 of both eyes she is the ONLY one I trust with my eyes. I will be going back next week for my exam. Any experience I have had with her & her staff have been wonderful. you guys are the best!!! Carol Rogers
Excellent Practice! Very professional, nice and Friendly! No hassle, excellent care, great selection of frames and stylish brands too!
The best customer service based optometry in Reno/sparks. Dr. Chan and her staff are amazing people.
I have never had customer service as bad as this,DO NOT GO HERE! Told me they did me a favor by shipping glasses to me,when i paid for that service. Guy on the phone argued with me for 20 minutes and was very rude. I asked to speak to the owner and he said why? Then he got back on the phone like he was the owner.STAY AWAY,unless you like to be disrespected by someone your paying.
Best optometrist in town! Dr Chan is amazing & the staff there are friendly & knowledgeable. Wouldn't go anywhere else!
Everyone there is amazing! I won't go any where else!
I was completely baffled by the amazing customer service i received at my visit. Every single person in the office was exceptional and never once made me feel uncomfortable, rushed, or an inconvenience. I work for a company that works with high profile clients and top notch customer service is an absolute must. Sometimes we tend to get picky with the type of service we receive outside of the shop and expect the best when normally its mediocre. DeMers Family Vision gave me that service I felt was deserved.
I recently went to 20/20 Vision for my annual exam after having a terrible year going from optometrist to optometrist; even ophthalmologists, trying to figure out the cause of my double vision from a week-long migraine last may. Dr. Chan and her staff treated me exceptionally from start to finish and we figured out the root of my double vision! I cannot express how happy I am. I will definitely be going back there for years to come!