Horrible service. My braids are so ugly! Both times I been here the braids are horrible. They can not do hair! And the African lady had the nerve to have a bad attitude. Smh
nice environment, friendly braiders ,they made me comfortable and at home.....good job done and pricing was superb!!!!!!! will be back............
If you are looking for a place to get quality hair care service Royale Salon is it! The hair stylist are warm inviting and very professional. Plus the salon is conveniently located inside greenbriar mall!
First, I was charged a late fee of $20 for being more than 10 minutes late although I was having an issue with locating the place of business. There is no indication that there is a suite #. I was looking for a stand alone building not a high rise. Also, you have to sign in and they ask for the suite #. Therefore after scheming the directory, I had to go back and put the suite #. This alone takes 10 minutes to complete. I addressed the issue with the owner and she stood firm and would not waive the late fee. After paying the late fee, they were still not ready to start with my daughter's hair until after I complained. The benefit did not exceed the cost. The benefit of collecting a $20 late fee has cost you the potential long term customer paying a cost of $112 a month as a memeber. Not to mention the number of referrals that the business could have received. I work in a large company with many mothers who have daughters. Will I be a return customer? No Not Ever Was my daughter happy with the end result? Yes Word To The Wise: Customer Service Means Everything In Every Industry. When Good Customer Service Is Given, The REFERRALS WILL COME WITHOUT ASKING!
I love Carla! I went to Soren Salon for a color correction after a really unfortunate incident at another salon. My hair was super brassy/bright orange. I had a great consultation, and a week later I was in to get my hair fixed. Carla was such a pro and not only fixed my hair, but made it even better than it was before! She was so patient and knowledgeable and made me feel completely comfortable. She's a lifesaver!! Needless to say, I found my forever salon ����
After taking my tree braids down I wanted my hair to be BONE STRAIGHT and Vicki made sure it was. Also sitting under the steamer with my conditioner was great! It felt like I got a facial too from all the steam. Really nice. The whole experience was very relaxing. I am going back again tomorrow. Thanks Vicki����
Well I have been going here every year for the past 10 years. I love their work. Only problem was the last time I got an updo hairstyle and it was so tight. I had bumps and sores in back of my head . I had to apply cortizone cream.
My Master Stylist is Vicki Pouncie, the owner. When I say that I leave sexy and satisfied I mean it! My hair exudes healthiness, style and sophistication following every visit. One thing a woman should always have on speed dial is her stylist but a fabulous one. I'm blessed to have that in Vicki. She listens, probes and executes excellence every time!
Great location, right off 285 across from Perimeter Mall. Located in Salon Studios, very nice and professional atmophere. The appointments are very personal being that it one client being seen at once. LOVE IT!
Very satisfied with my hair they did a wonderful good. I usually don't go to the African but I will go back to them