Management is terrible. I have never had a manager speak to me in the most hostile manner. The notion that the customer is always right does not fly with this company. Beware of the management and their loud, indignant attitudes.
If I could do no stars I would. First of all, they're the most unorganized business I've ever had the displeasure of using. They were late picking us up from the airport which delayed our boarding time onto our ship. Their customer service sucks and is the worst group of people. They act like they hate their job and that the people who buy their business are destroying their day. Their bus smells like farts and feces. I completely understand now that you get what you pay for. I will NEVER use them again. I'd rather walk the 3 hours next time.
Can I do less then one star??? This company was awful!! They almost left us at the airport, the guy I called to arrange the pickup gave us a time to be at the pickup location. The van got there 30min. early and called me saying they were about to leave us because we were not at the pickup location. When we returned from our cruise the shuttle was to take us to Universal Studios which I paid extra for. The driver was VERY rude to us! She was yelling at her coworkers on the phone as we drove around in circles waiting to find more people to ride in her van. Eventually we left the port with three other hotel dropoffs. Somewhere in the process of dropping off the other people the driver lost one if our bags and then tried to first say it wasn't there to be begin with then proceeded to blame every one else! Never once did she say she was sorry!! At this point the bag has not been found and the company refuses to do anything about it!! Beware of these people!!
We were early for a 1pm pick up traveling from MCO to Port Canaveral. This company transports to hotels & the port. The shuttle that came at 1pm was for the hotel. That driver wasnt helpful in explaining why our names weren't on the pick up list. I had to call to get that info. The person on the phone claimed there was another Shuttle right after that one left. 25 minutes later- no Shuttle, no contact from the company; so, I called again. No apologies for running behind. The reps tone was that of slight annoyance. I was told they can only have one Shuttle in the airport at a time, one JUST left (25 mins ago), my Shuttle was currently picking up people on the A side of the airport and it would be 10 minutes until they reached me. 9 minutes later it does arrive. The driver is friendly. There's a certain order they put luggage in based on where they're taking you. But that's want explained until after the other passengers pushed ahead of us (we were first in line because we'd been waiting the longest) to get their luggage on. Sigh. I wasn't at all impressed with the order of things. Glad I only booked a one way. I'll be booking a different company to go back. Wish me luck on the ride can't wait to get off and be fine with this experience.
Great service and professional, background checked drivers! I will use them again next time I need a cab in Orlando!
Great service and great drivers! Customer Service was very effective in helping me and my group with our travel needs!
Mears is awesome. Great customer service and the cars are always clean. Way better than any other option in Orlando
Poor service. I can't believe that they are getting away with such a bad customer service, their drivers are rude and your customer service kept putting me in hold. This is not the way to treat customers that rely on taking a taxi every day. I stop taking yellow cab and any other cabs associated with Mears. Your customer service sucks
Great company overall!!! They picked and droped me on time during my trip in the city of Orlando and Miami! I can say they are Safe, Reliable, and Unexpensive
This is to let you know once again we were pleased with your office and driver. We will continue to use your service for all of our trips. Eddie in your office was pleasant, flexible and accurate with arrangements. This is our second trip with Justo as our driver. Very professional, cooperative and very easy to work with, Thank you,