Pat is an awesome man to deal with. He is there when you need him regardless of time or even if it is a holiday. AND he does not charge you double or triple time to come help you if it is after hours or on that holiday. He is fair, kind and honest. I had a few other dealers that ripped me off and once on Thanksgiving when my furnace went on the fritz one of them wanted triple time to come give me heat and hot water! NOT Pat. I would recommend him and his company to anyone!