MotorCity Auto Care
12923 Dix Toledo Rd, Southgate, MI 48195
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Absolute WORST auto shop I have ever been to. Simple problem: needed a new AC compressor... After about a week I finally got my car back, and lo and behold it broke down within a few hours of getting it back because they didn't properly align the belts when installing the new compressor. Now my car has been in their shop for over two weeks while they keep saying "It will be ready tomorrow, we will call you with an update blah blah blah," and each day I end up having to call at the very end of the day only to have them say it will be yet ANOTHER day. F*cking joke.... WORST PLACE AROUND
Will cheat you out of your money! Called for road service. Guy came tried to jump start car for about 10 mins. Then told me car was dead! Said he would call for a tow it would cost 70.00 for road service, towing 60.00 and then part another 150,00. Needed to talk with spouse first to check bank account. When I called back was told tow would now be 125.00, and the other guy should have not told me a price for the tow. Funny he talked with the manager to see what they would charge for a tow to them not 30 mins. before. Will never use them for car repairs or buy gas there again.
The service here was phenomenal! From the tow truck driver Eli that picked up my car to service manager Tom! I was very pleased with my overall experience with Motorcity Auto Care. The price was fair, Tom was very honest with me about what was wrong with my vehicle. I thought I needed a started but all in fact all I needed was a new battery! The fact that he didn't try to rip me off was more than enough reassurance to start bringing all my business here! Thank you Motor City :)
I've gotten work done here in the past and let me say that this is the best service they've ever offered me. They use to have a service manager that would scam everyone I knew but once he was replaced I was willing to give them another shot. New service manager, Tom, was so helpful. He kept in contact with me and let me know what was going on with my grand prix. The prices he was quoting me for a starter were extremely resonable and the work that was done was grade A. I'm willing to bring my car here again.
I got referred in by a tow truck driver I was a little afraid cause I've never been there before only to fill up gas than I spoke with Eddie and he checked my car out almost immediately and I gave him the okay to work on it I was overall satisfied with the price and work done to my 99 F150 I highly recommend this company to all those who have never given it a try
This is a dishonest operation! Please don't give these people your business. They will say whatever it takes to get money from you. Example: I don't know anything about AAA insurance, but when I asked how much it would cost me to tow my vehicle; Eddie said if I know someone with AAA the tow is free. So I gave them my sisters AAA number. They started to tow my vehicle and said "by the way you were only approved for 3 miles, your bill is $125.
Motorcity took complete advantage of me. Every word that came out of Eddie's mouth turned out to be a lie. They knew that my car had a blown head gasket after losing all of my coolant on the freeway. I did not know that this could happen. So they fixed the broken lines and hoses and told me it was fixed. I showed up, paid my $400 bill and tried to drive away. I got a few miles down the road before my car was running on H, blowing thick white smoke, and was not firing on all cylinders. When I got back to the store, he told me that the head gasket was blown and that would cost another $1000. I had the vehicle towed away from that place.
They offer 10% discount to seniors and AAA members but when you pay your bill they tell you the discount is already computed but it does not appear on the bill. They quoted me a price for replacing all brake lines but in fact only replaced the two rear brake lines. I doubt I would deal with MotorCity Auto Care again.
I am so impressed with the guys at MotorCity Auto Care in Southgate. During my first phone call explaining the situation with my Van I knew I was going to be well taken care of. Eddie was so wonderful at explaining the issues, and they took their time diagnosing the problem to ensure they caught everything. I did need the van towed since it wouldn't start and the tow truck driver, Mike, was awesome, as well. He was very clean cut and such a gentleman. I can honestly say that being a female, I have never felt more confident in an auto service/repair company as I do MAC. And the fact they are open 24 hours just solidifies that they are there for the customer and their needs. They made an unexpected situation a lot less stressful than it could have turned out to be and that is priceless to me and my family. Thanks so much, guys. God Bless.