I would never order another cake from this place again. First, if you want friendly service you won't get it from here. Also, if you specify how you want your cake and how you want it cut into a particular pattern you would think a baker would be able to execute the idea. Not here. I ended up having to bake and decorate my own cake and it turned out fabulous. I showed side by side pictures of my cake vs. the Southgate Bakery cake and MY cake was amazing. Theirs was amateur. If you want sonething done right then it's best to do it yourself. If you're looking for a beginners bakery then this is the place for you.
Terrible experience!!! I have bought $500 worth of cakes in the passed and they have all been wonderful until now. I'm extremely disappointed!!! I ordered a cake a week in advance showed a picture of what I wanted and everything. When it came time to pick it up it was not what I wanted what so ever. It had to be one of the most hideous cakes I have ever seen in my life. To be honest Walmart does a better job. I bought the cake anyway and as time passed the more I looked at the more I became disappointed with it so I called and told them. I was told to bring it back and get a refund and was hung up on. Then when I get there I was treated so rudely and was told that I could NEVER order a cake from there again. They fixed it as so I thought until I brought it home only to realize that the sides didn't match the pattern on the top and that the lettering that was there previously was only cover up by the mismatched pattern sugar paper. This is for my fiancée birthday and I'm highly embarrassed to even show him a cake that I paid $35 for that I could have done a better job on myself. I will take the owners advice and NEVER buy a cake from them again!!!!
Horrible experience, 1st he couldn't find the cake and then he learned the decorator was putting finishing touches on it. I had ordered a Michigan cake Maize and Blue for my sons 16th Birthday and it came out as pastel blue and yellow. I said that I had the receipt saying it was Maize and Blue and he said that he has the same receipt and that he would have to mix the colors. I told him that I wanted it fixed and he was like no problem. We went back up picked up cake and the owner goes on to say you know there are different Michigan colors you can google them there are different blues and yellows. My husband thought that I was exaggerating about what an ass the man was. We're leaving and the owner asked the decorator if he wanted to say something to us and so I stopped and looked at him does he want to say something he said no. I told him thanks for the great customer service. I work in customer service if your having a bad day leave it at home don't take it out on your customers.
They do a wonderful job very friendly and very helpful been coming here over 2 yrs for all kinds of special cakes I needed thank you for beening Lisa Moore