Unfortunately this outback is terrible. There is always a problem Menu items aren't available. Wait time is ridiculously long. Employees are rude and give poor customer service. I routinely get incorrect answers and I constantly witness other patrons having problems. The owner needs to put more care in this establishment.
Just left Outback Southfield. They told us there would be a 15 minutes wait. Most of the tables were empty just needed to be bused. After 15 minutes there were still 2 people in front of us. Really bad management.
Lazy and rude staff. Walked in Sunday afternoon 3:30 and was told 45 minute wait. Looked like there were a total of 7 family/couples eating? Wait staff was scarce. Decided to take a tiny table in the bar area. Waiter walked by us twice not acknowledging us at all. Bartender was never behind the bar. Other people stood around the bar waiting on their food or drink refills. Sat there before 15 minutes before we decided to leave. I would have starved to death. Second time having a terrible experience at this location in a 10 yr span. No idea how this location has managed to stay open for as long!
Don't even deserve 1 star. Over an hour we waited, setting at our table, before our food arrived. Waited 21 minutes at our table before any order was taken. Waited 47 minutes before we received bread, drinks, or salad. Complained to manager but the poor and slow service continued. A manager called me Tuesday to discuss our issue. We were at tiger game and asked if she would call back. She said she would. Well, she hasn't. Not surprised. Customer service starts at the top. I have been to the outbacks for years ....we usually go to the one on Saginaw because we lived up there and just moved down here. It was a weekly dinner for us. We will never go back to this one, especially since that manager couldn't even call me back!
I wanted to get a quick bite to eat with my family. My papa thought of Ponderosa and I said okay let's go there. So the family got in the car we actually got lost and didn't have good directions with us on handy. I also had a detroit free press special ad and the back had a Ponderosa ad and it had the Southfield location on it so we used that to help us get there. We findly arrived there we walked into Ponderosa we got up to cashier and we told the cashier what we wanted to eat. My papa gave the cashier his credit card and the cashier swiped his card though the credit card slot. We waited until the credit card was approved. For how long as I can remember it was about 10 minutes that we waited for the credit card to be approved. The cashier said that the credit card machine's dial up connection was canceling every time the credit card was sending the credit card information so that the credit card could be approved. I wonder if the dial up connection's cable or wire was disconnected meaning by that someone could of cut the cable or wire or maybe it was yanked off of a outlet and the cable or wire was cut that way. But I also went in the bathroom and the bathroom was very dirty and looked like that it was not taken good care of. The tampon and pad steel waste basket was on the floor as it seemed like someone might of knocked off or yanked off of the nails that were nailed to one of the stall's doors. The food at the buffet looked cold. Hardly no one was working to serve us if we were actually sitting down and eat there. Overall this Ponderosa was the worst Ponderosa I've ever been to it deserves 1 star. I also would not recommend this Ponderosa to anyone. Do not eat here I mean it it's that bad and if you do decide to eat here watch out.