So I judt left Benitos in Southfield, very nice cashiers and assistant manager/manager. This is not about their service at all!I ordered a $5 choose five items pizza. So I got the pizza, opened the box amd it literally looked as if the pizza was pried put of the pan it was cooked in and flopped into the pizza box- this wasnt ecen an identifiable round pizza. It looked as if it sat in a hot car and had become disfigured! So, I want to say to you Mr. Benitos owner, thank your teo employees who took the time to explain to me the pan situation in which they cooked tge pizza. I was even offered a refund but was hungry enough to eat it disfigured! It's not their fault. I do want to say Mr. Bentos owner, if you are not prepared or dont have the right tools to offer this special and make it look identifiable, maybe you should hold off on selling it until you are prepared! Once again, nice employees, crappy pizza!!
HORRIBLE CUSTOMER SERVICE!!!! They gave me the wrong order after waiting 25min at 10pm. I get home and my order is wrong. At this point I'm tired because it's late. They expected me to turn around bring it back and wait another 25min for another one. I wasn't even offered an apology let alone a free piece of bread. The manager was just awful. They kept putting me on hold without even telling me to hold. No basic manners. If there are higher ups, I'll be calling. I get better service for a $5 hot n ready. Never going back! Would give this place a zero if I could.
Ordered a $15 meal on 3/31/16: Large 1 topping pie, 3 cheeser bread, 2 liter Pepsi. Order took nearly 2 hours to arrive, 3 calls to the store to inquire/complain were met with identical excuses, no offers were made to compensate for the inconvenience. Order arrived with pie lukewarm (at best) and bread slightly better. Best thing about the entire order was the Pepsi. If you're considering ordering from here...within a mile there are four other places that will give better food and service. Order here at your own risk!
I love this places in want here for my birthday last year the food was great and the staff was nice if may go here again this year for my birthday. I would recommend people to go for a date or a lunch
Horrible service! A guy answered the phone and was very rude and impatient. I asked about specials. Told him I would call back to order. I called back he got smart a few times and I let it go. I placed my order and then decided I wasn't driving all the way the southfield and he was rude! So I called back to cancel (which I didn't have to do) and he asked me why. I told him why, because he was rude and he confirmed it by hanging up in my face! I will never spend my money there and I will make sure everyone I know don't!
I was charged for 3 pizza, brought to & they refused to deliver or return the 3 pizza price to me! I will no longer support this location. Would rather drive a mile further than have them deliver to me.
If anyone were to ask me if I had any regrets in life, I would say losing a foot of large intestine after eating this dreck. Overzealous, ugly, shameless management, pee-pee poor food and service. I wouldn't send someone that I HATED to this heck-hole...
Excellent pizza! Always fresh & hot. They get my flavored crust wrong about half the time.Don't like the wings. They are rubbery. Salads are good & fresh.
On Jan 20, 11 I attempted to place an order with this location and was told that I cannot use my coupon from the entertainment book. The coupon I have states "$5 off ANY PURCHASE NO MINIMUM AMOUNT REQUIRED". The customer service representative advised that per management, these coupons would not be accepted. I asked why and the gentleman stated I would have to purchase something at regular menu price, so I asked to add a 10 pc side of wings along with my 2 pizzas. Then the gentleman states that the regular minimum purchase for the regularly priced item must be at least $10.00...how? When the coupon states "NO MINIMUM PURCHASE". Clearly this location is not into retaining a solid customer base but only into charging, overcharging and making up rules as they go. The only reason they are with 2 stars is becasue I KNOW they have good food. The customer service is terrible and management has no set rules- they change on a case by case basis. I
My students at nearby Yeshivas Darchei Torah always enjoy the treats that I provide from Jerusalem. The place is always buzzing with activity and the atmosphere is quaint.