I recently purchased a used car from John Eagle Acura, Houston TX and my sales rep was TJ Morin. I rate the dealership & especially Mr. Morin 6 out of 5 STARS, yes I know, but my experience really was that exceptional. Over my lifetime I have purchased at least 25 vehicles, new & used, for myself and family, but not only was this my first over the internet (I live in Pensacola Florida which is over 500 miles from Houston Texas), but also the first time that a full week later, I am 100% completely satisfied with the car, deal, dealership and especially the salesperson, no second thoughts at all – “WOW”. The first thing I asked when I called the dealership, about the car I had found on AutoTrader.com, and was transferred to Mr. Morin was; “The car looks good, but what are you not showing by the camera angles? Mr. Morin informed me that the car I was interested in was listed very recently and he had not yet had an opportunity to test drive the car & he would give me a call back. Within 60 minutes, Mr. Morin called me back and said that he had just driven the car himself and informed me of his impressions, both positive and negative (99% of which were clearly visible in the photos) and offered, I did not need to ask, to remedy all but one small item. This one item which was not highlighted in the online photos but was disclosed to me by Mr. Morin was that the “SRS” light was on and only a Mercedes-Benz shop could accurately determine the exact reason, which my local Mercedes shop confirmed. Just in case you are interested, the “BabySmart Airbag Deactivation System” which automatically deactivates the passenger side front air bag when a “BabySmart” Child Seat is installed is malfunctioning. Since I am in my sixties, I do not find this to be a major problem! I communicated with Mr. Morin multiple times viva email & phone and always received a prompt response and completely accurate information (Mr. Morin always answered his cell phone and if I called the dealership for him I was transferred to his cell phone). I received a call from Mr. Morin almost exactly half way home just to make sure I had not experienced any problems and once home, found an email from him asking that I please reply so he would know that I was home safe! My only regret is that due to the 500 miles, separating Pensacola, FL from Houston, TX, I cannot personally send many of my friends to TJ Morin and John Eagle Acura, but if you are considering purchasing a vehicle online and find one on their website, I believe you will find them as honest & above-board as I have. I can honestly say this has been my best vehicle purchasing experience ever!
I recently purchased a pre owned vehicle from Gulf Gate Dodge. Not only was I satisfied with the excellent customer service but I got a great deal... Andrew Cordova best salesman hands down. I was referred to him and the dodge staff and would refer them to anyone purchasing a new/ pre owned vehi…
Who could ask for more! These guys are just great. I shopped my car around to a few dealers and of course took it to carmax. The price I got at Carphoria was great. I was very happy and felt like it was a more than fair deal. They told me to expect the car to be paid of in 5 days , or so. …
7994 Bellfort StHouston, TX 77061
Its sad when your vehicle is broken into on your premises and the employees are not willing to call the cops. I wonder if someone would have got shot or killed would they have dialed 911.Corp needs to hire new employees. Employees don't need to be heros just dial 911 for help!!!
I contacted them to purchase a motorcycle, the salesman Kenny told me that they didn't need my business and he'd rather not work with me anyway because he wasn't making enough! Not only is that disrespectful, it is extremely unprofessional! Don't waste your time or hard earned money with this de…
Dung Le made my car buying experience absolutely fantastic. From the transparency that he provided at the beginning of my search process to the way he comfortably juggled no less than five customers on the night that I arrived to complete my purchase, Dung exceeded my expectations in every aspect. To provide context, I had been warned via phone and email by other dealerships of the shenanigans that I would encounter when making a purchase from Russell & Smith. For example, the following are direct copies of statements that I received via email: Gillman Honda of West Sam Houston Pkwy S: "I just spoke with my General Manager. We want to earn your business sir but we do not know how Russel & Smith are getting to that price since there is no more Honda Flex cash left in Houston at any of the dealers. I hope they are not trying to play games with you to lure you in." Honda of Clear Lake: "I understand that you are trying to get the best price out there. Unfortunately some dealerships send out quotes that don't include all of the costs associated with the vehicle. The price I sent is actual dealer net on the vehicle. I have a lot of customers that end up going to the other dealerships only to see the price go up when they get there. If you end up going to Russel and Smith and the price goes up, I would really appreciate you coming and dealing with me." What is really funny is that while I did tell other dealerships the price that I had been offered from Russell & Smith, I never mentioned the actual dealership making the offer. The other dealerships apparently knew of Russell Smith's "devious tactics". Needless to say, my guard was up when I arrived to Russell & Smith, and I was ready to walk out if I encountered any questionable behavior. Fortunately, I had a great experience. I kept waiting for Dung to apply pressure or attempt to change the terms that we had previously discussed. Yet, he was very straight-forward and professional, and if anything, I probably seemed a bit paranoid as I waited for him to mislead me. Sorry, Dung :-). In short, Dung Le made my purchase process incredibly smooth, and I can only hope that I will be able to deal with him again the next time I need to make a purchase. Thank you, Russell & Smith Honda.
This was my fifth car purchased from a dealership and I can honestly say this tops them all. As a new parent on a budget and my car approaching its last miles I couldn’t imagine I’d be a proud owner of a 2013 Hyundai Sonata. Thanks to the team at Sterling McCall Hyundai I almost enjoy my 45 minute commute each morning. Below is the reason I rated them at the top of their class: Customer Service- Out of 10 inquiries to local dealers they were the first to contact me and offer their assistance in any way possible. Bill respected my time and was very patient with my specific needs (budget and time constraints). Without an appointment he welcomed me and although he had another client he set me up with a test drive right off so I would have to wait around. Quality of Work- For me efficiency is a big deal. Time is important and they did a great job managing mine. The whole process took all of two lunch breaks. Bill’s “four piece puzzle” approach laid everything out for me to be able to make a final decision. Friendliness- All of the staff involved made me feel comfortable and made the process enjoyable. There was a lot of joking around with each other in the building that made for a great environment. You could tell the people that worked there enjoyed what they do which was reflected in their work. Price- Leaving the dealership I felt great but a couple days later I received a phone call about a down-payment I was unaware of. I should have looked over the paperwork closer and this would have never happened but I simply missed it. I truly feel negligence isn’t an excuse for anything but it definitely threw me off guard since I didn’t have the money. Prepared to return the car they once more worked something out to fix my dilemma. Overall Experience- Overall I felt like a valued customer that was taken excellent care of. I will be purchasing from Sterling McCall Hyundai in the future. When you know what you want but don’t know how to make it happen this is the place to go. Personal thanks to Anthony Val Verde, Bill (William) Lasar, and John Juarez.
For some people, they purchase a new car all the time. Me, not so much. When I moved back to Houston from DC, I didn't have a car, as most people know you MUST have a car living her, no IFS ANDS or BUTS! You simply cannot get around Houston easily without one. So, I had to get something dependable, cheap and quick, which is how I ended up with Herbie, my 2009 Chevy Cobalt. It wasn't my first choice, but it got me from point A to B, which I needed. So, after saving and searching, I finally decided on an A4. I did my research, looked at a couple of other dealerships and Carmax, and could not find exactly what I wanted. Either the interior was the wrong color, exterior was the wrong color, or the miles were too high. Finally I was able to find what I wanted online, which ended up being at Audi West. I drove over there, test drove the car and met with Dakota. He seemed pretty knowledgeable about Audi's and gave the basic overview of the car's background, pricing, and general knowledge. I asked several questions, which he was patient with, and inside we went to negotiate a price. Now, I negotiate for a living, so I knew what I was in for, and I was by myself, so I went in with a price in which I did not want to go over. After speaking to the sales manager, which was also very nice, we finally came to an agreement. Based on lots of research, I'd like to think I got a deal, or at least they made me feel like I did, lol. The process was easy with minimum negotiation, making the whole car buying experience fairly painless. A couple of hours later, I drove off into the sunset in my New Audi, waving goodbye to my old Cobalt. Great service, great price, and perfect car!
I would like to thank everyone for the Positive and not so positive feed back. We here at N-Force Auto Sale try our best to go above and beyond for our clients in hopes that they will recommend there family and friend back too us. There are times when people may not like the deals we have but we stand behind all our vehicles 100%. We have been in business for over 15year here in the Houston area serving and helping people with good and not so good credit, but we treat every customer as if they where family. ALL OUR VEHICLES LEAVE THE LOT WITH A 3 MONTH 3,000 MILE WARRANTY THAT IS FREE TO ALL OUR CUSTOMERS THAT BUY WITH US AT N-FORCE. When is the last time you heard a dealer offer anything FREE. This warranty was offered to TxtattdChic and every person that buys a car at N-Force. There is a Deductible as with any insurance or warranty and when I spoke with TxtattdChic I told her this but she wanted us to pay for the half of the repairs the the warranty didn't cover even though the warranty Plainly states that its pays HALF ON ALL MINOR REPAIRS SUCH AS ALTERNATORS.. I am truly sorry that this happened five days after you purchased the vehicle but you came to us on a 04 Suzuki Forenza with 80k miles on it and we sold it to you for $2995 less than blue book and loosing money on the deal just to earn your business. I would like to say that every customer leaves here happy but we all know thats not always the case. We try our best to do what ever it take to earn and keep our clients happy and I would like to assure EVERYONE THAT WE HAVE A BRAND NEW CUSTOMER FRIENDLY SALES STAFF LEAD BY MYSELF ANTONIO AND GABY . Thank you Antonio and Gaby Management
After a long week or month of car shopping and a lot of jerk-off car salesmen, I was very pleased to walk into Audi West Houston and get nicely greeted. I was actually surprised by a great salesman, Mike Nelson; he certainly made my day! I'm a very "service oriented" type of consumer; I've worked in hospitality and know what it takes... it goes a long way. So typically don't buy a car from someone unless I like them and their vibe, so Mike really did a great job... thumbs up for Mike! Too bad for the other dealerships I went to - I went up and down the katy freeway, and was ready to buy a car... didn't even plan on getting an Audi, was just wanting to get something nice, but also wanted a good experience and some decent service. The other car salesmen at Toyota (right next door) Nissan, and Honda were all kind rude and sorry, but the least you can do if I'm buying a car is pretend to be nice! Yeah, so when Mike came over and helped me at Audi, I was already warming up and feeling better. Long story short, I walked in anxious and apprehensive, and left a very satisfied owner of a gorgeous vehicle. Complaints: the finance guy... after Mike went over everything with me and handed me off to this guy, he told me something else and blamed it on Mike, which for whatever reason really put a bad taste in my mouth. I don't really like surprises like that, especially when we're talking thousands of dollars. He bugged me to the point of taking away a star... hahaha. Since then I've loved all the Service guys, especially John. They are always great and have been most helpful.
Let me start by first saying, that buying the 2010 yaris id been looking for with super low miles was outstanding, my credit passed and the contract signed and the keys delivered in hand bout 3 days later. Awesome right, well here's where don mcgill ruined everything, its been a nightmare ever since, seeing as i had just bought a car, my family and i went on vacation, it happened to be i got my dream job in Florida, well the financing fell threw, the only reason i found out is that i called to see what was happening with our payment book, it took the "finance specialist" almost 2 weeks to return our calls and emails, totally disregarding the experation date on the paper plates they gave us, even after sending him a picture email of the expired plates, so we couldn't even drive the car, and now hes demanding we return the car!! how?!?! how can i do this with no plates am i supposed to drive a car threw 4 states, and they told me its my fault for taking the car to florida,( i thought i had bought a car, not rented one, where i take MY car is my own business) and that i should incur the 700 dollar cost to drive the car back, taking 3 days off of work to return the car. now my family of 5 is stuck in florida with no car and these guys dont even care that they botched the financing from the get go, and the sales manager just kept saying, your gonna have to return the car, dont do business with these guys, super sketchy, carless in florida
19 year old right out of tech school for the Air Force and headed to my first base and was definitely in need of my first car. I heard about Houston Premium from a friend that lives in Texas who told me they worked with buyers out of state and would ship the cars- I thought it was a bit sketchy at first but when I contacted them I was blown away. The customer service is EXCELLENT. I told them what I was interested in, what I needed it for, and the price range I had and ended up getting an amazing deal on a 2011 Toyota Corolla that was practically new. Low mileage, the inside still looked new, and the tires barely looked like they'd been around the block. The lady on the phone- whose name I can't spell- talked me through the whole thing (I was clueless on how to purchase a vehicle). Within a few days of getting everything sorted out financially the papers were overnight-ed to me, I signed them and sent them back and it was shipped to me in Arizona at a great rate. From start to finish they were extremely helpful, friendly, and knowledgeable- and best of all they were very military friendly. I'll definitely be recommending them to other Airmen on base, and have nothing but great things to say about this place. Thank you!!
I bought a 2009 Sonata from Hub Hyundai 3 1/2 months ago and it was one of the easiest and most relaxed experiences I've ever had at a car dealership. Nick (the saleman) and I chatted about models and prices and test drove a couple of different vehicles. When I chose my vehicle, Johnny in Finance got me a fantastic rate in addition to already getting the cash rebate. Usually if you choose the rebate, you don't get a good rate on the auto loan. But Hub gave me both on my sweet new Sonata. Yesterday I went back to Hub and bought a new 2008 Santa Fe. Had another great experience. Nick let me test drive as many different vehcles as I wanted and Johnny worked the numbers to get me the best possible deal. I went home and had lunch then came back three hours later to sign the contract and pick up my brand new Santa Fe. The paperork took maybe 5 minutes. It actually took my longer to transfer my stuff from my old car than it did to sign the paper work. I highly recommend Hub Hyundai to anyone looking for a great car or SUV with the best warranty, incredibly low prices, no haggling, no bait and switch, just a laid back buying experience. Gice Nick a call and tell him John sent you.
Mike was a pleasure to deal with and did an outstanding job. I appreciate him going the extra mile and picking my wife and I up at the Austin airport and driving us to the dealership, we would definitely deal with him again. Dale's a nice guy but either needs to pay closer attention or be more forthright with the internet advertising. In my particular case the vehicle I purchased had $3,000 in rebates listed in the advertised price even though $4,500 in rebates were available. When I queried Dale about the difference he explained that the $1,500 difference was already included in the sales price of the truck. Sorry, but a discrepancy like that leads to mistrust on the part of the customer. Had the full $4,500 been listed in the Ad I would have had no doubts at all and would not have brought the matter up. Love the truck and would not have traveled all the way from NM to purchase it if it wasn't a competitive price but still feel like the dealership kept some of the rebate money that was due to me. But as mentioned before Mike was a pleasure to deal with and we are very happy with the vehicle.