Le Boeuf Rubbish Removal
126 Ashland Ave, Southbridge, MA 01550
Fax: (508) 764-2777
TollFree: (800) 242-7655
All I asked is to put the containers back where they got them, on the left side and inline with mailbox. The containers were left in the middle of my driveway and in the way of the mailman. I called 3 times to ask if they could put the containers back where they got them. The 3rd time I called I talked to the owner and asked one more time. He was very rude and should not be dealing with his customers. I told him to pick up his containers asap. OMG...
The worst customer service!!!
Worst trash company in central ma.
Owner is a rude arrogant prick. Cancelled service when my contract was up and they took can before last paid pickup and said leave trash by road and they would pick up-ok. Never picked it up and when I called he l laughed and said when you own your own company you can do whatever you want. Funny thing is I do own my own business and would never treat the worst customer like that. Hope they fail as a business because of their poor customer support.
Far and away the worst service I've ever experienced. After five years with them, we moved out of state, and they attempted to force me to pay another five years because I hadn't notified them of cancellation 60 days prior. We didn't even KNOW 60 days prior to the end of our five-year term that we would be moving OUT of state! All he could offer me (after laughing at me) was one month of free service.
It took a complaint to the BBB and Attorney General to get them to drop our services. Here we pay $48 for three months service; LeBoeuf charged us $120 (with a fluctuating fuel surcharge) for three months.
I had minimal problems until we requested a change in our contract, and then they turned into the most rude and rotten people I have ever dealt with. Everyone else I've spoken with says they had the same experience.
Be aware going in--you're LOCKED in for five years (and they make NO exceptions.) And if you are going to cancel, you have to notify them 60 DAYS prior to the end of that five-year term.
And while the back of the contract I signed stated it was a five-year term, it says NOTHING about a cancellation policy. I, along with the BBB and Attorney General's office, all asked for a copy of said cancellation policy and still haven't received it.
03/25/2012Provided by Citysearch -
My wife signed us up for trash collection on the promise of a lower rate than what we were paying. What a mistake! They have messed up our bills everytime, adding charges that she was told would be waived for the first year. She calls the office and gets it ""straightened out"" and 2 weeks later we get past due notices and threats of interruption of service. STAY AWAY FROM THIS COMPANY! I would rather eat my trash than have to deal with them.
12/05/2011Provided by Citysearch -
If I could rate a zero I would. Do not sign a contract with Le Boeuf. Even if you move out of state you are bound to the contract. They sued a little old lady who went to a nursing home for the remainder of her contract. Do yourself a favor and choose a different trash hauler!!!
06/28/2011Provided by Citysearch -
I have experienced horrible service with this company. They pick up when they feel like it even though the barrel has to be out for 6am. The latest pick up was 5pm with no reason for it as the weather was good.
Two weeks ago our barrel wasn't picked up. I phoned in to complain the next day and was told my barrel was not out according to the driver. The person on the phone was rude and told me that the driver was there first at 6:38am, then 6:30am and then 6:48am. I asked him which time as he had given me three. He said it didn't matter because the barrel wasn't out there. I succumbed and said ""Okay, can my trash get picked up before the next pick up as we're a family of 5"". The reply was no as there were no trucks in the area. I emphasized again how we can't wait to Wednesday and the attitude was ""well, if we're picking up or dropping barrels off one of our guys might be able to pick up the bags as long as the barrel is at the top of the driveway"". I said forget it as our driveway is huge with a steep hill.
Fast forward to today. I called to cancel my service, to go with a competitor. I spoke with ""Larry"" and he was nice until he asked why I was canceling. I was honest and said I shopped around and got a better rate. His attitude changed and became condescending. He informed me I was in a 60 month contract and that the penalty for ""breaking the contract"" was $360! (I am a renter and my lease only lasts a year.) He told me it was in huge bold letters that it was 5 years. This infuriated me and I told him I would not have agreed to such terms. I asked again ""So the penalty is about $400?"" He torts back ""No, its $360"" in which I replied ""I rounded up like I was taught in school"". Larry then says in a condescending tone ""Well, if you want to send an extra $40 you can."" I proceeded to tell him to send a copy of the so called contract as I want to see it for myself. In the end I hung up on him as he found great pleasure in the fact I was furious.
Stay away from these people and tell everyone you know too!
05/15/2011Provided by Citysearch -
I have had to call a few times with a couple different issues. The man who answers the phone first thing in the morning is a rude jerk. Really, its like he is above being polite to their customers. Then, once I called later in the day and got a woman on the phone. I thought great, dont have to deal with that jerk. No, I was wrong, she was just as rude. I am getting a different service but checking around with other people first as to not pay my hard earned money to a company that does not give a crap about their customers. Anyone with a good rubbish pick up service in Sturbridge?
01/05/2011Provided by Citysearch -
I have used this rubbish removal service for a few years now. Last year, after a storm, I was told that the driver could not see the rubbish bin at the end of my driveway, which was a complete lie. It was in the same spot as always and was even shovelled out for them so they could do the pick up. Of course, they never came to get it until my next scheduled pick-up and were not too nice when I called regarding the missed pick-up. A few months back I called about recycling, which they don't do in my town. I was told by Eric that they had a truck and would be starting in Jan, 2011 at no additional cost. So I chose to remain with the company. I called back to begin this service and was told by Eric that now they cannot start until February. So as I was trying to have a conversation with him he immediately became defensive and started yelling at me that it's not his fault the truck isn't ready, as it is he has to pay to take my trash because they don't charge for recycling, blah, blah, blah. He was so rude, so I felt I had not choice but to cancel their services. Just awful customer service!!! I am going with Casella, they've got to be better than LeBoeuf.
12/29/2010Provided by Citysearch -
I wish I could give zero stars, but 1 is as low as it goes. The guy who answers the phone for them is an absolute moron. My trash has been sitting at the end of my driveway since Monday because LeBoeuf deemed the roads to be ""impassable"". Fair enough- so come out on Tuesday- that's what they do when a holiday falls on a Monday. Instead, the dope on the other end of the line tells me that they won't be out again until next Monday. I pay to have my trash picked up EVERY week- does that mean I will see a credit on my bill? Nope. Genius on the phone tells me ""There are some months that have five weeks in them but we don't charge you extra for that month"". Nice.
Does anyone know of any other trash companies serving the Sturbridge/Fiskdale area?
02/03/2009Provided by Citysearch -
After 2yrs of bad service, charged for extra invisible bags at curbside, getting yelled at on the phone by the office clown, I moved to Florida. I called to get some of my $$ back & was told that the small print on the contract states that I will pay them for 5 yrs of service, even if I don't need it. I sent them proof that I lived in FL. & the clown said ""see ya in court!"" They sued and won as I was living & working in Fl and couldn't fly back at that time. VERY BAD BUSINESS MEN, STAY AWAY FROM THIS BUSINESS!! If I moved more than 25 mi from a gym I could void my contract, but moving 1300 mi away and I still have to pay for trash removal, how shocking!!! At least the owner is made of what he collects...TRASH.
01/19/2009Provided by Citysearch -
Since 2006 we have a yearly paid in advance, every other week service which is reliable and early. The cost is far less than Central Mass. We have had no problem with garbage left behind. Also, the company separates the recycled materials which is a time saver for us.