I recently took my elderly aunt's 2004 Infinity G35 here to get an estimate for a damaged rear bumper. An employee here was an adjuster for the vehicle's insurance company and did give me options for other body shops. I agreed to just have the repairs done at this Desoto Collision Center since the Allstate adjuster was at this location. Boy did I later regret agreeing to that. I didn't mind that the job took later than I was told. An ordered part came in damaged to the shop and I understand those things happen beyond this business control.The problem came when the work was completed. When I came in to pay the deductible the receptionist tried to charge me the full price for the repair even though this shop had already received the check from the insurance company before the work ever started on this car. After I had to get that matter straighten out with the people up front, I come outside to inspect the car and discover shoddy paintwork on the new bumper cover with blemishes. No one from the business has even followed up to see if the work was satisfactorily done. Desoto Collision Center seems just another business that will take someone's money and be done with less than standard work.
AWFUL. Receptionist put me on hold three times. I had to keep calling back, and to top it off car is still not ready and been almost two weeks! DO NOT go to this place!
Just bought a 2015 Terrain Denali. Tom S was very helpful in choosing a vehicle and explaining all the features to us. He worked with Al to get us a great price. Also Bob made sure we were completely satisfied with our new vehicle. The entire team made buying a car a breeze, and there are no second thoughts or regrets. Thanks a bunch Lander's Buick GMC.Worth the drive from anywhere to work with people like these!
Went to buy a car one night and they said it was too late to get contact any banks and that they would take my info and call me back in the morning. I didn't hear from them so I called them back and they said they would call me back and never did. Went down the street and got financed with no problem. No professional courtesy from these guys.
Worst service I have ever received at a place of business hands down. First off the receptionist Pam is extremely rude. I had made arrangements with the persons insurance that hit me to drop the car off. Since this was a provider on their list they said I would not need an estimate or anything just to drop the car off when I was ready. Took it the day after the accident to DeSoto Collision. Pam told me she would call that afternoon with the price and when the car should be ready. Never heard from her gave her until 3pm the next day (which was 24 hrs after dropping the car off) so finally I called her. She had the estimate just never bothered to call. They told me the car would be ready to following Wednesday (1 week after drop off). I called them that Wednesday because I never heard from them they said it was ready (but didn't bother to call again). The rear bumper had trash or areas where the paint peeled up where they had painted it. It was not a smooth bumper at all. This car is brand new and less than 5 months old so I refused to accept that. When my husband went in to tell them about the problem the receptionist went to get Sammy and told him we had a problem. He said "Don't they all" so evidently this is a common concurrence at Desoto Collision. He came outside and seemed beyond annoyed that we wanted to send the car back but we left it. They told us it would be ready in 2 days which was Friday. Gave them until 2pm Friday no word so I called yet again and they said it would be ready. Go to pick it up and the lower plastic piece under the bumper is scratched in 5 places (evidently when they took it off to paint the bumper again they damaged this piece) Sammy wanted to argue and tell me over and over it was a nice piece. I had to tell him time and time again I didn't care if it was new it wasn't right. Also at this point we realized the dual exhaust (which was the most heavily damaged area of the car) was still uneven by about 4 inches. I was not happy at this point coming to pick my car up a third time and it not be ready and told Sammy I had never encountered a company who provided this quality of work and service. He then asked "didn't they provide me with a rental car who cares how long it takes to get it back I have a rental car." He is the most unprofessional person I have ever dealt with and should not deal with the public. I told him I would not do business there again and he said that was fine with him. It took them another 3 days but finally Pam called to say the car was ready and during this conversation she hung up on me. I had to contact the insurance company since this was the company they recommended. They had to contact the company for me to finally get my car back and fixed correctly. I would recommend using ANY other body shop in the area besides them! It took them 2 weeks and 3 attempts to fix a minor repair.
One of the worst people to do business with. The receptionist at the front desk was VERY rude and the other branch in Olive Branch was not much better. If you do not like to deal with people, stay at the BACK. You are being paid to do your job, it is not free.
Last time my wife went here they charged here for services she never asked for. Last time I went here they messed up the warranty process, resulting in my claim being denied and cost me $1240. The best they would do to rectify the situation was a lousy 5% off