The woman at the cash register was the coldest, rudest individual I have ever had to deal with in a business. I asked a question about the teacher discount card and she was dismissive and insulting. I quietly asked to speak to the manager because I wasn't sure if what she said was true because she was stone faced towards me even as I walked up. The manager came up. She was less rude and cold than the cashier but not by much. I left and went to Hancocks. They were very busy but polite, speaking as I came through the door. Joann's was empty save for 3 other customers. No insult, but I see why everyone was in Hancock's even though Joann's had the better sale. I was likely of a few who are the last to actually get a clue and stop going.I will never go in that store again.