I was trying to place a order over the phone. I was hung up on 3 times. The last person I was trying to place an order for later in the day. I was told to call back. Everyone was rude and had smart a** answers.
I CAN NOT BELIEVE THE SERVICE I RECEIVED AT O CHARLEYS I AM NOT ANGRY AT O CHARLEYS I AM ANGRY AT MYSELF FOR KEEP COMING BACK AND EXPECTING SOMETHING DIFFERENT THE CHANGES IN THE MENU IS NOTHING SHORT OF CRAZY TO TAKE POPULAR UNTRAYS OFF THE MENU MAKES NO SENSE I AM UPSET WITH WHAT IS HAPPENING WITH ONE MY FAVORITE EATING PLACES BUT I MUST TEARFULLY SAY GOODBYE TO OCHARLEY'S AND FINE ANOTHER PLACE TO GET THOSE GOOD BUTTER ROLLS IT'S GOING TO BE HARD BUT I HAVE TO TRY BECAUSE THIS IS TO FRUSTRATING
Loved it! Great environment. More then enough food at a great price. The waitress was friendly and attentive to her surroundings.
We love Dale's we go at least 2 or 3 times a week they make us feel like family love mangers Mike and Melissa
Although the food is great the service is horrible. They have some rude people with absolutely no customer service skills.
I made a visit recently, and the service was terrible. The advertisement was bogus. It seemed like it took forever to even get a drink. I don't think i'll never be back, i wouldn't recommend this restaurant to my worst enemies.
Honestly this place and the employees failed big time with me. It's filthy where they prepare your food I was in the drive thru placed my order and I seen so much trash on the floor and one of the employees was spray cleaner around food and the guy that was filling our beverage dropped the cup it went under the counter and his nasty behind picked it up and filled it I lost my mind in him and told him if this is why the food is so good I don't want it! Go through and see for yourself
I was at Steak & Shake with my Dad, sister, my sister's friend and her baby, and yes, while I admit, that was a lot of people, it was an even longer wait when it was just me and my Dad once. But after the 20-25 minute wait, and after we got our food, I knew then "That was the best spicy chicken sandwich I've ever had!"
The food is good, but overpriced. The service needs work.