Spruce Avenue Pet Hospital
135 Spruce Ave, South San Francisco, CA 94080
Phone: (650) 875-1158
Fax Number: (650) 875-1158
Spruce Ave. Pet Hospital
Gave me medication for my dog that was so confusing that I had to call lto find out what it was for. This medication is only needed maybe twice a year. SOLD me enough for about ten years. They already cut them and them charged me. I am hoping to get some of my money back on this med that is labelled terribly WRONG. Also wanted me to buy Comfortis at 98.00 a month. 1800petmeds has the same at the same price for SIX MONTHS!!!!! I am a senior citizen and refuse to pay more for meds that my dog does not need especially if they cost more than mine????
If I could give zero stars I would. The purpose of this letter is to document the events that culminated in the death of our beloved dog Maxi on March 8, 2013 and to alert the public about the actions of Spruce Avenue Pet Hospital. We believe that the hospital acted totally unprofessionally.
First of all, we acknowledge that our dog was very sick, and that is why we sought their services. During the week prior to her passing we were given an IV with fluids and were told to have her come in for an X-ray.
On March 8, 2013 we brought our dog into the hospital during the morning. She was very responsive and actually resisted being crated.
At about 3 p.m. that day we called the hospital to see if she was ready to pick up. We called for 30 minutes until someone finally answered the phone. When the hospital finally answered we were told that she was ready to be picked up.
At about 4 p.m. we drove to the hospital to pick up our dog. We were given 2 bottles of pills (one bottle was 40 pills short and we were told that we could pick them up next week). It was explained that Maxi had a heart problem, with water build up and hopefully the medication would make things better. They were to send the x-ray to someone that could provide further guidance.
We were then brought to the front desk and paid for several cans of a new food (at first the person thought Maxi was a cat, but was informed that she was a dog). We were given a card with a hand written number and the lady told us to call at any time if we had any problems with Maxi. She seemed very sincere and it was comforting to know that there was a number that we could call after hours.
Upon arriving home it seemed that Maxi was heavily sedated. She was not able to walk and simply slept. We called the hospital, and the number on the card, but no one answered. For the next 3 hours we continued to call and no one answered. The hand written number (that we were told to call at any time if there were a problem) would go to an answering machine and we left messages asking if Maxi had been sedated and hoping to get a response. None came. Kept calling and calling and leaving messages. No call back.
At about 8 p.m. Maxi grew worse and died in our arms. We were (and still are) devastated. We called again and left a message (not a nice one) on the answering machine indicating that our dog had died and that the hospital had been totally unresponsive.
We grieved all weekend, and on Monday to our shock a message was left on our voicemail from the hospital that Maxi had Pneumonia and that we should come in and purchase additional medication!!! Our dog had been dead for 3 days. The message so disturbed us, that we cannot explain the feeling. They had not even bothered to check for our messages.
We hope that the hospital can learn from this situation. Needless to say we are looking into filing a formal complaint with the State of California veterinary Licensing Board.