I have bought 5 cars from Gunn; the last 3 were from Gunn Nissan. Every single time, it is a pain-free, pressure free process. Because the sales people are not paid on commission, they are more invested in making the customer happy than making the next sale. John Alvarez has been the salesperson I have worked with for my last three auto purchases, and he is always knowledgeable, courteous, and helpful. This last purchase was no exception. My husband was looking for a small work truck. I called John, described the features we wanted, and by the next day we were driving our new Nissan Frontier truck.The other thing I love about Gunn Nissan is the customer experiences I have had after I purchased the car. Any time I need to get the oil changed or get maintenance done on my vehicle, I have had a positive experience. They get me in and out pretty quickly, and they also provide nice amenities for their customers while you are waiting. One Saturday morning, they had a massage therapist giving complementary chair massages to waiting customers. What a great perk!
I was there last month to find out why my Fan clutch wasnt dis engaging.I spent two and a half days there.When they finally got it in the shop they replaced the fan temp sensor.Guess what here it is one moth to the day and its out agine.They charged me &650 dollars to change a sensor out that I …
They put in a new DPF filter told me to clean it around 200,000 miles and it would last 1,000,000 miles if I kept up on the cleaning it cost me a little over $6000 it's been around 175,000 miles and I took truck in and I am being told my filter is no longer good and I need a new one but it's bee…
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Before moving to Texas, I would always buy cars from private owners because they are not selling cars to pay the bills and dealerships are. But Red McCombs Ford and Toyota have both given me great deals on two vehicles since moving here. Service at R. M. Toyota goes way above and beyond. When a second key fob didn't work on my used car, I was told the other one probably just needs a battery. A new battery didn't fix it. Sales told me the one working fob was the deal, but they would look for a similar fob to be turned in and then I would just pay to have it programmed for my car. After a month I went there to see for myself if a similar fob was turned in. The parts manager took the fob and said he'll see what he can find. After 20 minutes I sat down at a table. Soon after the manager came to me and dropped a new fob on the table. I thought, "Great, now I have to spend $100+ for this." He said, "There you go, have a nice day. No charge." I couldn't believe it. In my mind, you can't do better then Red McCombs Toyota, or Red McCombs Ford.
David Munoz was dedicated to assisting me with finding the right vehicle to suit my needs. He was available to assist me whenever I called or whenever I showed up on the premise. He worked his schedule around mine to be there at the dealership. I appreciated this greatly and it made everything go smoothly and I was able to coordinate around my work schedule which decreased my stress. David Munoz was very courteous and professional throughout the process. I enjoyed his assistance and he made this car buying experience go smoothly without any bumps. Exactly how I like it. Quality with expediency. All of the staff were very professional/polite. Very welcoming, comfortable and clean environment. Very catering....to my needs. I appreciated that. Continue to keep the same characteristics I have mentioned throughout my survey. I would like to see more incentives offered on the overall price of a vehicle. That would make me feel better to know that I am getting the best price compared to the overall market.
I would just like to say that was the very best car buying experience ever. The vehicle was sold to us by David Garcia. He was extremely nice. David found the exact vehicle we were looking for with no problem. He thoroughly explained everything to us from beginning to end. Best of all, he never tried to trick us, hassle us, sell us something we did not want, and he never bashed any of the local dealerships. My wife and I have purchased 9 vehicles in the past 10 years, and this was by far the best and smoothest deal of all. David was great! The service department is top notch as well. We always took our previous Toyota to Alamo for servicing, and never once had a bad experience. You definitely get luxury car treatment. I plan on leaving an excellent review on google for the world to see. Definitely the way car buying should be! Thank You David Garcia, and thank you Alamo Toyota! You guys have the recipe for success!!!!
My salesperson was very attended to what I wanted and made sure that I got everything in a timely manner and it was perfection! They all worked with my budget and try to get me into the price rage that I was looking for. I would had like to get it even lower but I do understand that the FJ is an expensive car. The paperwork was done in a timely manner and with respect to my need of time, with only what a needed to have for the car, not more just to sale me items not needed, this I love about this part of the sale person It one of the best, and I say this because this is my first Toyota am a Honda drive and I just loved this vehicle that I had to have it! Clean and with everything that was to be in the vehicle and sale personnel went over all the paperwork and items that the vehicle hs The counter service, in all the areas in the dealership I would have love to get a lower monthly payment on th FJ vehicle.
I have to say buying a car here was not only the easiest transaction there could be I have never felt so at easy that I wasn't evening screwed. As soon as I drove up and walked to the used car area I was greeted by CHRIS BROWN when inquiring about a used car and my situation he informed me how difficult it could be and told me they can make something happen with a new vehicle because of all the insensitive normally I would think they only want an up sell and really aren't looking in my best interest I was totally wrong from the moment I drove my new Metra to getting the paperwork signed not only was I.excited I got the payment I wanted with gap and.extend warranty CHRIS is professional extremely nice. My only mistake Was.going to.other dealerships ad not going to Anita.
Most satisfactory. Service representative(Greg Phillips?) was knowledgeable, friendly, helpful and informative. Same with the Toyota rental lady. Very nice rental car while the recall work on my Prius V was being done. We really like the location and the facility lay out. The collection or billing ladies were very efficient and pleasant. We enjoyed speaking to the owner, Don, when he does his walk through of the facility and visits with customers. Great popcorn, donuts, fresh fruit, and excellent coffee. Friendly and helpful van driver. Clean bathrooms. I have considered just coming by and staying and visiting because I enjoy Alamo Toyota so much. It is more than just another automotive dealership for me. Thank you for all the efforts made every day.
From inital visit through proudly driving our new Nissan XTerra off the lot, we were treated with exceptional professionalism, every question answered fully and quickly, and every reasonable courtesty extended. Our sales consultant, David Valdez, ensured our experience at Gunn Nissan was by far the best we have ever had in my 38 years since getting my first car. He worked quite hard to ensure our needs were met, he listened closely to what we had to say, and overcame a few bumps in the road to getting the new vehicle we sought down to the last detail. I would give my strongest recommendation to anyone interested in a new Nissan to give Gunn Nissan a chance to show them what they offer. Total 5-star experience from a local middle school math teacher.
I've purchased two cars from Hovey Motorcars and the quality of the service has been consistent and reliable each time. They are honest and very helpful when I have a question or am in need of technical assistance. They've even honored the warranty of our first car when the fuel pump malfunctioned due to bad fuel. In that instance, we were able to borrow/"rent" a car for the time our car was getting fixed - the rental costs were covered under the warranty as well. Regular services are simple and hassle-free too. All-in-all, our experience at Hovey Motorcars been a very positive one and I've recommended this dealer to multiple co-workers as a result. I've also visited other Car dealerships in Texas and this would be the only one I'd ever return to.
He was very helpful and worked very hard to answer all my questions and concerns. Also, he was very personable and had a neat personality which made the buying process easier. The negotiation process was explained well and made me convinced I was doing the right thing buying the Highlander. The facilities were very nice and comfortable. I spent several hours there so I was glad it was so comfortable. The vehicle was delivered the day I purchased it. It was in excellent condition, clean and gassed, and ready to roll! They should continue with their attentive service and email notifications. I cannot think of anything they need to change at this time. After my first service appointment hopefully I will feel the same