Called today and was told they would be here after waiting all day and never showing up never again will I call again.
After waiting 43 minutes (I checked my call log) I called these people back and they got upset I was "aggravating them." Called the next company listed called Tom's Taxi and they showed up in a brand new van in 10 minutes. Don't call this Metro service, use the other one.
They left my girlfriend stranded at work for over 2 hours and when we tried to call back to ask how much longer it would be they were extremely rude and mean. I was very upset. Terrible customer service!
First of all, it took them 3 calls of about 20 rings to even answer the phone. Then, they were extremely rude with me, scoffed at me when I asked for an ETA and then informed me the driver would get there when he gets there. No idea who these people think they are. I called another service.
Disgusting car, took over an hour to pick me up, driver was smoking, and the dispatcher was SUPER rude. I'm a nice polite person and I rarely complain, but literally every aspect of this was terrible. I would never use this service again.
They are SO rude and totally unprofessional. The cars are filthy and stink. On top of these things, they take FOREVER to show up. I will never call them again!