WORST STAY EVER, should be shut down, Bedbug infested, dirty/stained sheets, BR from a horror movie!
2520 Peters Creek PkwyWinston Salem, NC 27127
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3330 Silas Creek PkwyWinston Salem, NC 27103
From Business: At the Best Western Plus Hanes Mall Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus …
Room was very dirty and the bed had bedbugs. Didn't sleep at all because I was being bitten all night long.
Very awful place. I was helping a family there, and in the process of leaving, I had accidentally lost my keys in the back of our SUV. There were groceries everywhere, and while searching for the keys (that may have fell in the bag) I thought to have a little snack as well. My mouth was full as what appeared to be the owner, came around to my SUV (kids present) and asked over ten times "What room are you in". With a mouth full, I politely shook my head no several times. He kept asking the question. After I swallowed, the owner proceeded to ask "What room are you in?" I stated that I do not have a room, I have a house, and I am helping out a family. By this time my friend's man came to the door. The owner asked him "Is she with you" and he said "No". The man immediately said, "If you don't leave I am going to call the police". I said "I was helping them, and I am looking for my keys. My mouth was full, and I have manners so I didn't want to speak to you with my mouth full." The man stated "That is your problem, and leave before I call the police". I told him that I was leaving, after I find my keys that are in my trunk. The man was extremely unprofessional, loud, obnoxious, and he did this in front of family. We were helping out people there. The hotel is not good for families on vacation, there is a strip club next door, in the weee hours of the night, they get rooms there and do drugs. Also they false advertise, the "HIGH SPEED INTERNET" does not work. There is no access to the server. Think twice, he may be a racist terrorist.
Friendly staff Room comfortable and a decent size
The staff was extremely friendly and the room was very clean and comfortable.
Beds were pretty comfy. No extra charge for two guests. Staff was friendly accommodated a taxi. Later check out.
Service very good .
The hotel is going threw some changes and things are looking better with the cleaning and the look of the hotel. The staff is very nice and try to make you feel like you are at home. I would stay hear again it is worth checking out.
Great service and rooms.I been staying here for over three months and I can say that the rooms are clean and the service is excellent for the price.I had no issues since staying here.
I had a family member in ICU at FMH across from the hotel. Had no sleep for 2 days and when we finally got settled in our room at about 12:30 am our tv didn't work and neither did the phone. Called the front desk from my cell phone to let them know and the guy was completely rude and disrespectful. I will never stay there again or any other quality inn.