Worst service ever. First of all they failed to tell us that since Memphis in May was going on, all of the designated parking spots available to park to get on the ship were not available and or not showing on GPS so we had to pay $10 to park AND walk at least 3 blocks to get in the vicinity of where the ship was and then walk a trail to get to the bridge, go across , and then walk across the deck to the ship. This was a Mother's Day gift for my mom as this is the first time we will be celebrating Mother's Day without my grandmother. But AS WE WERE WALKING TOWARDS THE SHIP, they decide to pull off. I'm livid at this point so I call the customer service number sent with my booking confirmation only to find out that they have been closed since 4:30PM even though this ship doesn't leave until 7:30PM. I called and left voicemails and sent an email but nobody ever got back in touch with me. When I finally did get in touch with someone even though I was told by both the staff AND my email that I would get a chance to reschedule, I was told that there was nothing that could be done and the policy doesn't allow refunds or rescheduling. The prior reviews say it's not worth it anyways. What a scam and a ripoff!! Y'all better enjoy that $100 because I'm making it a goal to tell EVERYONE not to do business with you AT ALL!! You can delete and I will still repost!! HORRIBLE CUSTOMER SERVICE!!
1 Casino Center Drive ExtRobinsonville, MS 38664
From Business: Tunica Queen Riverboat offers cruises along the Mississippi river, aboard riverboat sailing from Tunica RiverPark in the Tunica Casino Resorts area. The cruise ta…