703 S Lafayette St, South Lyon, MI 48178
Phone: (248) 486-1630
Victory Lane Quick Oil Change Inc
Victory Lane Quick Oil Change
Parking: Lot, Free
Wheelchair Accessible: Yes
Services: Oil Change
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went to get an oil change and my tires screeched trying to pull in during rush hour in downtown South Lyon. Tyler, an assistant manager came up to me and asked me not to pull in like an as**ole. Unfortunately I had my two kids in the backseat. Very rude and very unprofessional. When asked to speak to a manager I was given an incorrect phone number. This is not my first bad experience with them. I'm going to stick with Complete Auto Care right down the road.
No hello, no greeting at all. First words from the technician is "Hey, this oil looks terrible. You are going to need a flush". I told him I was just getting oil change to sell the vehicle. Then he never said a word after that. Only good thing is that they seems to do the oil change right but they did not check everything that they are supposed to like the air filter.
These employees need some basic customer service training but I won't notice because i'm not coming back.
Victory Lane does have great service but I do dread going there because of the pressure. I completely understand trying to sell products and preventive maintenance but when I say "Im all set, I dont need anything" that should be good enough. Dont ask me to get out of my car to see something that Im completely aware of. And please dont make me say "Im all set...thanks!" 3 times either. They could lay off the pressure maybe inform the customer ONCE and let it go. Other than that...its great and I will continue to be a customer.
well, they are pretty quick, but they do pressure you into other items.
I want to thank you for your response. I am the owner of Victory Lane South Lyon. If you felt pressured to buy a service, I do apologize for that. I shop philosopy is to educate a customer on any service and how it will benefit their cars performance and how, in the long run, can save hard earned dollars - Preventative maintanence is essential especially in these financial times. Thanks again for your response - I hope you visit us again!