My experience at Nancy's Sewing Basket has been incredible. Yes, the help I received walking in on Christmas Eve Day 2014, was caring, perceptive to what I wanted. The fabric selection was so exquisite that my Christmas present was the best ever! Since then I have had materials and supplies picked for my needs by the talented staff and sent. Fantastic! My experience.."will be shopping there from now on!"
Terrible Customer Service for online order and out of state delivery. They don't care if you get product, so you have to pay extra to actual receive, they then tell you to deal with USPS. See YELP for many bad reviews. The good reviews contained here sound like your VP of Marketing wrote them S.F!Later, SF worked with me to get my product to me.
Horrible customer service. Really put me in a pinch with a urgent, time sensitive project when then failed to follow up on a billing mistake. They claimed to send an email, but I was never contacted. They made ZERO attempt to make amends for this situation. I wouldn't work with this company unless forced too.