Tahoe Rental Connection
2241 James Ave Ste 3, South Lake Tahoe, CA 96150
Primary Phone: (530) 542-1203
Phone: (530) 542-1203
Tahoe Rental Connection, Inc.
Specialties: Houses, Homes
No coupons available
Everything was great before we arrived. They were very nice & friendly & allowed us to check in early. However, once we found the disaster of a house they rented us, things changed. The house is in need of some major TLC. We had a list of problems, including broken glass & ski poles in the bushes in the front of the house, finding someones shorts & underwear under a bed, a ski pole holding up one of the blinds, stained towels & worst of all MICE! This is just some of the problems we had. I called approx. 5 times within the first 2 hours of being there. The person I spoke to was nice & seemed concerned, & said she would send the cleaning/maintenance person to come help us. They didn't have any answers to our problems, just "ask the guy when he gets there". The last time I called was after hours. I spoke to the answering service who transferred me to Dan. He was EXTREMELY RUDE. Yelled at me. Said I could get a full refund if I didn't want to stay, but he was sending the maintenance guy (which took over an hour & he had to come twice). When I told Dan about the AC not working, he just said "there is no AC. No houses in Tahoe have AC". Ok, well, Dan, we're tourists. We don't know these things. I told him he could at least post a sign saying "Heat Only" or "No AC" - just as an FYI for people, & he said "I didn't realize I needed to". We are supposed to be your guests. Show a little courtesy. The entire 2-3 minutes I had him on the phone he was yelling. So unprofessional & just plain rude.We caught 3 mice within 30-45 minutes. They refunded us for 2 nights we didn't stay, but nothing for the 1st. When I mentioned the stained towels, she said "just because they're stained, doesn't mean they aren't clean". I asked if they could at least give us a discount for all the trouble we had & she said they would think about it. I haven't received anything extra as of now & its been a week. They were completely unsympathetic to what happened to us & what we had to deal with.
Horrible. Do not do business with this company, they take very old listings and put them up and will not contact you after you contact them, they just want your money and debit card info. Best bet? Go to the rental agencies themselves here in town, save your money too. I had to change my debit card and contact Life Lock!!!!!!!!! SCAMMERS!!!!