Sunshine Yellow cabs
PO Box 7759, South Lake Tahoe, CA 96158
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I live in South Lake Tahoe and have sent A LOT of business to the Yellow Cab Company. When I called this morning to speak to a manager or get some information of who I could talk to about my issue, the man was very rude and said I could call Monday morning at 9am. He's telling me I have to wait a week to make my complaint that completely messed up my traveling plans? RIDICULOUS!
This is what happened:
I called at 4am this morning (10/2/12) to get a cab to Mont Bleu Casino which is a 5 minute drive from my house. At Mont Bleu, I was supposed to catch the South Tahoe Express at 4:17am to take me to the airport. When I called the Yellow Cab, the man said they would have a cab to my house in just a couple of minutes. 10 minutes go by and I call back to ask if the cab is near and that I have to catch a bus, he seemed to not care. The driver (his name is Leszek) shows up at 4:15am, I told him I was in a huge rush to make it to my bus. I got to Mont Bleu at 4:20am and waited for 20 minutes to find out...sure enough I missed my bus that I prepaid for.
I ran back to the cab that picked me up and asked how much it would be to get a ride to the airport...$200!!! Luckily the driver was understanding and cut me a little bit of a deal.
I'm VERY UPSET and will NEVER refer the Yellow Cab in South Lake Tahoe again. I will make sure that everyone knows that they are not there to pick you up by the time they say, and they have no customer service skills when you call in politely to speak with a manager. VERY UNPROFESSIONAL!
My driver Leszek is the only reason I give this 1 star, because he cut me a small deal and actually showed some sympathy for the fact that his company is very unorganized and cost me money that I don't have. Now I get to go on vacation with no money.
I do not recommend this company!
these guys are really strange I wouldn't get in a car with them. I think I took a taxi about a year ago and now I keep getting harassing phone calls from them in the middle of the night. Ive called and tried to complain but they just hang up if you don't want a cab. I wouldn't send them to my worst enemy.