960 Emerald Bay Rd, South Lake Tahoe, CA 96150
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This was one of the worst customer service experiences I’ve ever had. Walked into the store today and it was a mess! It looked like they had gotten a delivery and stuff was everywhere. Wouldn’t have cared except there were 4 employees standing near the register doing nothing. Not one of them turned to ask if they could help or even acknowledge me. Then a fifth employee was petting a cat on a cage. After I had been to look in the fish section I came out and had to announce my presence and ask for some fish. I was rudely told that they can’t sell fish as they all have ich. No apology at all. No signage in the fish area.
Not the type of service I’ve come to expect in tahoe and I will not be returning.
As a typical chain store, pet supermarket highers teens that have no idea what they're doing. No knowledge of the products or animals they sell. Only wether this boy or that is "cute". Go there only if the price is right, If you have a question...go somewhere else, THE STAFF IS COMPLETELY INCOMPETENT!
your so dumb!.. if you know anything about fish you should know clown loaches don't have scales like a regular fish. There for clown loaches are prone to stress. Stress brings out ich. Also clown loaches are schooling fish the more the better.. So ask yourself something..... did you, your tank, or your fish stress the clown loach out.I've been shopping here for years!.. yes the employees change regularly ... and i can agree that they are not "on the ball" about all knowledge.. BUT the customer service is great everyone is nice and helpful! I wish they had saltwater fish!