Nixon's Heating, Air Conditioning & Plumbing
2141 James Ave, South Lake Tahoe, CA 96150
|Mon - Fri:|
CA License # 787917
NV Lic # 0069715
NV Lic # 0069891
Services: Plumbing, Heating, Air conditioning
This company was unfortunately recommended to me and I had used them in the past. Recently last year we used Nixon again to install a line to have an irrigation system put in the front and back yard. Initially Nixon was pretty good with communication, work quality was just ok in every experience we had.
So, Nixon installs the line to hook up an irrigation system. There is a valve they installed as a secondary shut off to be used during the winter when sprinklers are not in use. Well, apparently Nixon forgot to mention the secondary shut off. Come November, our new sprinkler system has a line bust. Nixon came out and shut off the valve and stated they would cover half the cost for the replacement when spring arrives.
Now it is spring. When I had spoke to the manager in November he stated he had notated the account and when I call back in the spring everything will be noted and available. Upon calling they apparently have no notation of the discussion, and are only willing to cover half of one hour of labor totaling $50. This is just unacceptable. The owner stated the sprinkler company should be responsible for repairing the damaged line, however I disagree. The sprinkler company demonstrated how to shut off the line they installed. Nixon failed to show us the shut off valve they installed. Oh, I forgot to mention, they installed the shut off valve under one of the stairs leading up to a deck, meaning we have to remove a step to shut the valve off. The Owner was more concerned with arguing on the phone and taking no accountability.
Never Again. Apparently integrity within this company is an issue judging from some of the other reviews below
These guys were great! They came out to my house in February after my furnace stopped working. They showed me exactly what was wrong with the furnace, where the damage was, and gave me no BS. They showed up when they said they would, finished when they said they would, and charged what they said they would. NO hidden surprises. They made a miserable situation so much better by their professionalism and their pricing was VERY fair. I highly recommend them.