We had a tragic death in my extended family, a child. I went in looking for a tree for the child's grandmother to plant. I was hot, August in Missouri, crying, somewhat disoriented. Tracy helped me pick out a tree. Suzette lifted and rearranged heavy pots to help me find the perfect fit and color. Marc and Sean wrapped my purchases then carefully and thoughtfully loaded it into a vehicle that was a little too small for the purchase. It was almost closing time but none of them acted put out or bothered by my indecision or lack of focus. They even went and got me a bottle of cold water while they loaded my car. The very best of service. I thank each of you for your thoughtfulness!
when we first started visiting the heartland nursery years ago they had orchids. named varieties. phals.. phrags.. ladies slippers..etc.. they even had a wonderful collection off different staghorns.. and many other unusual and hard to find tropicals..they were not cheap.. verry expensive. but it was worth it to get the rare i wanted.. now i dont know what they did. .but the only orchids there.. were muts... orchids .. phals that you can get at any box store .. not named no registered name on them at all.... no stag-horns.. the orchid tree with stag-horns. bromliads was gone.. it was empty feeling. there was nothing there. apparently they got a new "manager" well by taking away the rares.. and the neat jungle that was in there.. you killed off what it was.. i went there to look for rare plants i wanted to get a different species of stag-horn. they used to have many!.. and other tropical s that i would keep in my house.. i had not been there since last year. due to time constraints. but sadly its no more. no more wide wide selection of rares that i could not find anywhere else.. unless it changes back.. i wont be coming around.... ill end up having to go mail order what i need.yes they have a wide selection of flowers.. but majority of them.. are standard.. par for the course.. same old same.. and some of the plants.. were not in good condition.
They are very helpful and will go the extra mile.
They have such a variety of plants that you feel like a kid in a candy store. I have never had bad customer service there. I have always been able to ask anyone on the floor for help and they all are very knowledgeable about the flowers and plants they sell there, or know who to ask.