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03/20/2012Provided by Citysearch -
I woke up one Friday morning to find my toilet had exploded and was flooding my downstairs! Suncoast had been recommended to me by a friend so I called them. They sent someone over right away. He told me what caused the problem, what they could do to fix it, and how much it would cost. He already had everything needed to fix the problem and was done before noon!
Fortunately, since most incidents like this usually take a full day (if not weekend) to fix; my boss had no doubt when I told him I couldn't come in at all that day.
10/20/2009Provided by Citysearch -
I highly recommend this place! The office staff was very friendly when they took my call and the plumber was out to fix it within the hour. He did a great job and didn't overcharge. I called to pay with a credit card and the girl who took my information was very nice as well. Overall a very pleasant experience!
Our condo recommended this company so I tried it. Had a no service fee agreement to determine the issue. The plumber comes and looks for only 5 minutes, found NO LEAK in piping, but he DAMAGED my kitchen sprayer by hitting it several times on the basin. He told me that was the problem and after only 5-10 min. told me he will CHARGE me for one hour! Thanks to him, my faucet can no longer work.
I live in a highrise, so I know the plumbing is probably not as straightforward as a standard home. Our building recommends that we use Suncoast Plumbing. I have tried and tried to use these plumbers. 1 out of 4 has been competent, and seemed to be somewhat familiar with the building. Other than that, I'm sure one was either stupid or high. He couldn't manage to put my drain in my sink and offered to go run an errand because he was sure he was missing a part (all the while charging me by the hour). I offered to run to the plumbing supply store for him if he would just tell me what part he needed, but he knew nothing of a plumbing supply store. After that, he miraculously put in the drain without "a missing part" and charged me for 2 hours of labor - to put in a drain! He left me very confused at what had just happened, until I realized that he had been lying about the "missing part."
The other two incidences were not as bad, but the plumbers were completely unfamiliar with the high rise. Only one was competent but was pretty unfriendly.
All in all, I've given this company a lot of my money, and I have a bathroom with a tub that still leaks. (The sink works just fine, minus the "missing part") I'm switching plumbers. It's amazing how much people have to put up with from their plumbers. Any other form of skilled professional would lose their shirts if they did such a horrible job.