Craddock's Express Oil & Lube
534 3rd Ave, South Charleston, WV 25303
Express Oil Change LLC
Express Oil Change & Service Center
Wheelchair Accessible: Yes
Parking: Street, Lot
Services: Oil Change
To stay away. I went to get my oil changed. I had been there before and they did ask what oil I wanted and they wrote it down. Since this time they did not ask me anything about my vehicle I assumed they had me in a computer system. The attendant put 5/20 oil in it and my car needs at least 15/40. when I asked him why he put that he said that is the oil my car takes. I tried to explain to him it was not and he pressed that it was the recommended weight. so I showed him the car's manuel that even says not to go below 5/30. H e informed my he didn't have his glasses so he could not see that. So needless to say the customer service isn't very good as they feel they will do what hey want assuming you know nothing about your vehicles condition or where and how it will be used.
I had the greatest experience today. These guys went beyond and above customer service. And for once I didnt feel like I was some stupid woman getting taken advantage of. I will never go anywere else. I would recomend there service to anyone who wants to feel appreciated for taking care of there vehicle .