My dealership experience at Shearer Acura has been nothing short of spectacular! The entire process, from my initial visit to explore and test drive some cars, to the negotiation process, to the delivery of my new car, to post sale follow up has been a very satisfying journey. The business philosophy at Shearer Acura, and their attention to the customer's need, is on par with the brand name and reputation that Acura holds.Robert Ross, the Acura Brand Specialist I worked directly with, is a terrific asset to the dealership. Shearer Acura should be privileged to have someone who is professional and provides excellent customer service. Also, Larry Michael, Bob Scheck and Sales Manager Mark Benoit were a pleasure to deal with as well. If there is a common denominator with these gentlemen mentioned, it is their commitment to customer satisfaction, and their drive to be the best dealership in the Burlington area.I went into the negotiation process with a clear target on the sale price. When Robert Ross mentioned that he will come in with an aggressive price, I thought to myself, "This is Vermont. How aggressive can it possibly be?" Much to my chagrin, his price was right on target. Since I was there to negotiate anyway, we went back and forth a few times, and concluded with a price that I was extremely satisfied with (not to mention some much needed accessories that were thrown into the deal). And the best part, it only took about 40 minutes to close the deal. Overall, the negotiation process was truly painless, and there was no pressure from Robert to accept an offer or to commit in buying. Once we exchanged a literal and proverbial handshake to seal the deal, I was off on my merry way. No collateral, no deposit required... just a proverbial handshake. Robert Ross took care of the rest. He is a consummate professional.The next day, I took delivery of the car. There was no need for waiting around at the dealership. Robert set up an appointment, and all that was required on my end was signing financial documents. Speaking of which, there was no pressure from the finance manager to buy extended warranties or paint protection products. Before Robert sent me off with my new car, he explained everything I needed to know about the car, including some key technological features. He even hung around to ensure that my cellphone was properly paired to the car. I spent about 45 minutes at the dealership before I drove my new car home.This was my fifth time dealing with a car purchase. The car buying experience with Shearer Acura was by far, the most pleasant, stress free, and rewarding experience to date. I would not hesitate to buy another car from Shearer Acura, just to get a taste of the dealership experience again.As for post sales follow up, Robert Ross has done an admirable job to keep me assured. As a new car owner, there are undoubtedly streams of questions and curiosities. And believe me, I had many. Robert has addressed all of my concerns with a great deal of patience.
I feel like I'm in the twilight zone here--Did not end up buying a car from this dealership, although I was close. I had a nice salesman and found a car I really liked. My credit is iffy (lots of student loans), so I got financing through my local bank. My loan officer was the person who pointed out to me that the '06 Rabbit I was about to purchase was nearly 2k over book value. When I brought this to the attention of the dealership they said they would not reduce the price, and that used cars are basically worth what people will pay for them. Instead, I purchased a '07 Jetta from Noyes VW in Keene NH for nearly 2k below book value. Cars may be worth what people pay for them, but I wasn't going to jeopardize my credit buying a car with an inflated value. Very happy with my Jetta and the Keene dealership. I will be bringing the Jetta for Burlington for service, hopefully that will work out well.
I was very impressed with the Sales Manager. I spent thirty minutes on the phone with him and bought my new Audi at the conclusion of the conversation. I received what I consider to be a fair price for my trade-in and a fair price for the new auto. They were extremely knowledgeable and helpful when I picked the new Audi up a few days later. All in all buying the car was an easy experience handled in a most professional manner. I would buy another car from them in a minute and will recommend them and the dealership to my friends.
I purchased my Chevy Cruze from Shearer Chevrolet a few months ago, and it needed some work today. Stacy, Peter, and Dan went above and beyond, providing me with an excellent customer service experience. Thank you so much and I will gladly recommend others to Shearer. Thanks again!
I have had the best ever experience with Freedom Nissan. I worked with Tim Alvira and Mort Shapiro. Those guys are in the right place. They do their job perfectly and treat their clients as VIP. I'm happy with my new Nissan Rouge and definitely gonna come back for another car.
Excellent experience from beginning to end, from the minute I walked in they were very friendly, helpful and accommodating. At the time of purchase, the paperwork was handled efficiently and we were off and running. We couldn't have asked for a better experience.
One of the most honest dealerships I have ever been to. The sales men there were very informative, and very helpful with finding a car for me. However, unlike most salesmen, these guys weren't pushy at all, and they listened to what I wanted to explain to them.
I knew what I wanted so the experience went smoothly. Chris an I both worked in the same place once, so we were able to chat it up. Sales manager sold me my last car. Therefore, everything went well.
Excellent service that they provided me with they are the most professional people I have ever dealt with very knowledge and always willing to help to go above and beyond.
Got to test drive more than one car. Patient salesperson. Worked through issues with us- all of our questions were answered and we met with all the appropriate persons.