I ordered a sectional sofa that was shipped via this company. Delivery confirmation I received stated "white glove" delivery, "boot covers" and also "LIGHT ASSEMBLY OF LEGS". It was certainly NOT a white glove delivery, they didn't wear boot covers, and they refused to install the legs, saying that they don't do any assembly. I showed them my email confirmation stating that legs would be installed; they didn't care. Called the company and spoke with "Gary" who was a total dick. They do not care about their customers, they even said as much, so why companies would continue to contract them for delivery services is beyond me.They also left the pieces in the middle of the room, backwards, so that I had to figure out how to turn them around and configure them correctly.
1205 meadow ctMishawaka, IN 46544
Purchased large bedroom furniture set with free shipping, shipper set up delivery with this company. Received message from Towne Air saying I needed to call and set up a delivery date. I Set it up for the next day asking if they'd be able to put the pallet under the carport because I'd be at work. They couldn't set up a time frame at that time. Lady said driver would see what he could do. Driver came the next day and dropped the skid of 20'-30' from my front door. On our curb in the snow. When driver was asked about apparent damages to the boxes he replied, "they're fine I checked them." Reassuring. And finally, when my PREGNANT wife asked how she was supposed to get the boxes off of the curb, into or at least up to the house, the driver replied, "one box at a time." As he jumped in his truck and left....
Perfect service would definitely use again
Please, please, please be ware of whom you chose to work for in this company. I know numerous of men who have worked for this company, including my own, who worked very hard hauling loads in which they never got paid for at all. Be ware of One guy in particular who goes by the name of Jason but his real name is Younoussee Gieng. He rarely pays you on time, and when he does, you better know exactly how many miles you have ran or your check will definitely be short! You do not have to listen to me, just take a chance on getting screwed.