Dreadful, Awful, Horrendous, Atrocious!!! Service! DO NOT BANK WITH NFCU. I came into the branch to be added to my husbands account and the person assisting us, Aimee Meyers, was a complete failure. Upon activating my cards, she stated that she had typed the wrong expiration date and has to start the process over. Who does that? DO YOU KNOW WHAT THAT COULD HAVE CAUSED???? Last month, our credit card was denied because of this same error! Next after supposedly getting the cards printed, she informs me that an offset occurred - what is that??? When I asked her to please verify that the card pins were correct, she tells me that she cannot until 2pm that afternoon! Like I have to wait until 2pm to have your error corrected???? This was the worst experience EVER! I avoided the Goodwood Branch because of their awful service to end up with MORE AWFUL SERVICE! I have gone to Iberia Bank and received MUCH better service that any NFCU BRANCH! There is no excuse for this awful training and I feel that all the branches NEED A NEW TRAINING CLASS conducted ASAP.
10500 Coursey BlvdBaton Rouge, LA 70816
Local credit unions should have better service than big box banks, but not in the case of BRECO. Not only does this credit union lack online technology, but the women in the Sherwood Forest branch have attitudes. It took them over a week to stop payment on a check, which gives more than enough time to cash the check. Their excuse is that they use a third party to investigate and stop payment. BRECO made a simple transaction into a difficult one. Pulled my account and glad to go elsewhere!
Always a positive experience
Outstanding service. Very positive first experience.