Telford Veterinary Hospital

I'm shocked to read these negative reviews. I have taken 2 dogs and a cat to this vet for 14 years and have never experienced anything but very warm and friendly staff as well as personable, knowledgeable vets. I will admit they sometimes seemed a little over cautious in their recommendations for somethings, but I never felt pressured or guilted into doing any procedure or care routine that I didn't want to do, and they always offered and explained options. I've always found Telford Vet very accommodating to my pets' needs and feel very confident and appreciative of the care they have given my pets.

We took our business to this company for years. Dr. Amy Tan is amazing and a few of the staff members are exceptional. However, they continously would have additional costs added to the bills. They tried to charge me close to 100 dollars for some test they said my mother's dog had, however, that dog did not have any tests completed. In addition they tacked on my brother's bill to my parent's account and made them pay for it disregarding the fact that they had a check from my brother. Then they had the audacity to ream out my mother at home because they realized their mistake and said she was 'upsetting' the employees when she tried to get her money back. Finally, my handicapped mother went to discuss the problem with somebody in charge where they gave us back all of our records and proceeded to block the exit from my mother, trying to make her walk out the back way, the long way to her vehicle. I am extremely disappointed in how all these matters were taken care of. They became hostile and rude when we tried to fix the problem. I would never reccomend taking your animal here, as I will never again. I normally would say mistakes happen, but it happens frequently here and the way they handled it was out of line.