Pearl Street Auto
180 Pearl St, Somerville, MA 02145
Pearl St. Auto bounced a check for $1430.20 on Oct. 15th of 2008. After repeated attempts to collect for the bad check they have still yet to pay and still have the parts.
It's now 2013, they get a zero rating and I would not do business with these people.
Among other things, this is a service station in Somerville, MA. "Desantis Pearl Street Aut[truncated]" is the vendor name that appeared on my credit card statement. From my experience, it would appear that this station thrives on false advertising. When I stopped there, the station was advertising only one set of gasoline prices without any note, asterisk, or other annotation on its sign. The advertised regular gasoline price was the lowest I saw in the area. The station offers only full-service. I simply paid with a credit card and then noticed that the digital price on the pump that the attendant was using to fill-up my car was six cents per gallon higher than the advertised price, which, it turned out, was the cash price.
I complained to the attendant, and he pointed out that he just worked there, which, I imagine, was quite true. He was somewhat apologetic. I understand why a business would charge a higher credit card price, but failing to advertise that fact is fraudulent, particularly at an all full-service station without an easy opportunity for the customer to notice that he or she is not being charged the advertised price. I was given no opportunity to make an informed [as to the price difference] decision as to whether to pay cash.
When I was at the station, it was the busiest around, and other stations were advertising prices between Desantis's cash price and unadvertised credit card price. Those stations were clearly getting less business. The difference between the levels of patronage at Desantis and its competitors disturbed me because Desantis is clearly benefiting a lot from its false advertising.
New to the Boston area, our car simply stopped running in front of their garage.
We pulled in, talked to them, said a quick prayer, and left it for service. It needed a major part so we had to wait two days, but they fixed it completely, drove us to our hotel, picked us up when it was ready. The cost seemed a lot, but we are told by our home mechanic, that it was a more than reasonable price. So far, the car is running well!
03/04/2008Provided by Citysearch -
I've never dealt with such bad service in all my life, especially when it comes to the safety of my vehicle. Their sign says ""quality pre-owned vehicles"" but trust me, it is the exact opposite. I bought a car from them for $4000 but I couldn't actually drive it for A MONTH because the trunk wouldn't open so I therefore couldn't get it inspected. Mind you, I've know these people and have given business to them for years so if they can do this to a valued customer I'm scared to know how they treat new customers.
The service was very lazy and sloppily done, and the fact that every mechanic that works there doesn't understand english certainly didn't help the process. After driving it for only 3 months I started noticing some problems with the car. Turns out they neglected to tell me it was missing a cylinder. I brought the car back YET AGAIN, sat there for ANOTHER MONTH, in the same spot with nothing done to it. When I tried calling he would never answer and if, by chance, he did, he'd never call back.
PLEASE for your own safety on the road do NOT go here to buy a used car.