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wayniac59

10/14/2008

Overall
Customer Service rudeness!!!!!!!!!!!!

I am a patient of this medical supply company. For some reason today, I was hung up on between eight & ten times by the person answering their main number listed above!



All I was trying to do was to speak with Jennifer who is a CSR there who is familier with my home equiptment needs since I needed to order supplies!



This was no accident since by the third call, I asked this receptionist why she kept hanging up on me & she quickly hung up again?



I then had my wife call from our home phone & she was directed to Jennifer (mentioned above) who was familier with my file & advised her how I could re-order my supplies. Jennifer told my wife she did not know why/how that kept happening to me so I tried later in the day but met with the same hang up by the receptionist.



I don't know how a medical facility would employ someone like this operator/receptionist?????



Since Jennifer has my cell phone number, I ask that she contact me as soon as possible so that I can get the supplies I need.



Wayne T.

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