Arco Comfort Air, LLC
5325 Naiman Pkwy, Solon, OH 44139
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The Sales Manager Jim was great, cordial and professional, but the path to getting him was rocky at best. We made a service call *which we paid for* the guy took pictures and that was it- nobody ever followed up to do the repair! So after two weeks of waiting I called the office and "Paula" started arguing over what needed to be done with me! Against my better judgement, I called one more time- Arco is usually better than that - and low and behold, Jim was able to come out the same day. He was about an hour later than the office specified for me but it worked out fortunately.
Awful. Tech misdiagnosed a furnace problem on a very cold Friday evening and further advised me that the part he believed needed to be replaced could not be obtained in any way until Monday morning. In fact, the part could be obtained the next morning (I had to contact the local distributor on my own to find out). But, it turned out that the part wasn't the problem that needed fixing (I contacted a different contractor who correctly diagnosed the problem). When I contacted Arco's management to discuss the service errors, Jim, the operation's manager, was not at all apologetic regarding the technician's failure to diagnose the problem and offered a weak excuse as to why the representation that the part was not available until Monday was not a lie (notwithstanding that I had contacted the distributor and knew better). Given Jim's attitude and behavior, I believe the service experience I received reflects systemic problems with the organization.