The bag my garments were sent home in was dirty with brown mud spots and torn open at the bottom. I had placed my cleaned garments into a brand new clean, sealed canvas garment bag before leaving their store. The manager was unwilling to compromise or work with me to make that situation right. She did not make any attempt to make it right despite my suggestions of a partial refund or cleaning a garment free of charge. Those are extremely reasonable requests for their mistake of sending my clean garments home in a dirty bag. The manager was argumentative and rude in regards to the dirty bag which is really a shame. For the most basic tailoring job, a small split on a seam of a skirt (I received back a week later,) was done with uneven, visible, sloppy hand-stitching, and that repair created an unsightly small bulge in the fabric. It looked horrible. I was actually literally shocked because they advertise as having a wonderful tailor. And I came to them specifically for their reviews on Google and Yelp! The most aggravating thing is that they are choosing to blame the company they work with "Rite Cleaners" for the mistake of the garment bag being dirty, and they are taking zero responsibility for it even though they are a dry-cleaning service, and that is what they are advertising on their website ... They are advertising that they are trusted for cleaning wedding gowns and fine garments with meticulous care. No, they made it very clear to me that they don't actually care for the garments themselves, and therefore will take little responsibility for anything that happens to your garments while being cleaned. That is a form of misleading advertising as well. This makes them conveniently not responsible for anything that happens to your garments while not in their possession. They can blame Rite Cleaners, and they are actually forcing me to contact them myself instead of handling this situation through their own company which uses their services.
Poorly maintained machines, not labeled "out of order" caused me and my family to lose money on many occasions. Today is my last time patronizing them. The cold water on the washer was broken, I spoke to the manager who came over and tried it herself and confirmed it did not work. She then pressed the warm water button and told me "this button also uses cold water too" and walked away. When I complained, she yelled at me with an expletive laden rant telling to commit sexual acts on myself and that if I wanted a refund, I should open the machine (door is on the side) and let all the water spill onto the floor first. Too bad this review will not let me select zero stars!
They were very rude. I asked about the owner and they do not give that information. They told me to call the Coventry store and ask for the owner but would not give a name. When I called they hung up on me saying they do not give that information. If I am the customer, I want to know who I am doing business with. I went to DO Summers Cleaners owned by the Goldberg family since 1939. Very clean and professional!