I bought a dishwasher and it broke after a month of use. After waiting three weeks for a part; then learning it would be another ten days or so for manufacturer 's repair contractor get the other part to fix the nearly new dishwasher, I called Martin, All Lee's Customer Service Rep, and we agreed I would return this dishwasher and get another brand. Martin was always responsive to both the phone calls and emails pertaining my dilemma. Something important I learned during this odyssey is that the different brand names use repair contractors of their own choice for warranty work. Al Lee only retails appliances. They don't manufacture or repair them so their influence over the entire life cycle of my dishwasher is understandably going to be limited. That being said, the basis of my claim was the fact Al Lee sold the product, it broke down in short order and trying to get it repaired was a nightmare. Martin stepped up and resolved a situation that wasn't being reasonably addressed by the manufacturer or their repair contractor. I would shop Al Lee in the future and buy from them if their prices are competitive. This is my experience, yours may be different.
1521 1st Ave SSeattle, WA 98134
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In the last two years we have bought three major appliances for our kitchen from Albert Lee. Kirk Fisher provided the best retail experience we have had in years. My wife is chemically sensitive and Kirk uncrated the subzero in your warehouse, rinsed the unit with vinegar and used baking soda to lessen the odor. He followed up when the installers arrived to make sure that the unit was acceptable. Your installers did a wonderful installing the new item and removing the old one. Kirk arranged for us to install the old face plate that matches our wood cabinetry which had to be sized. He recommended the right man to do the job and then installed the resized panel himself. What else could we ask? Nothing. We give him full credit for a near perfect experience. The installers always do an excellent job.
They were incredibly friendly and helpful. Dan sold us exactly what we wanted with features that we really like at a much better price than the competition. We had a very bad experience with Home Depot and this was a refreshing change. The delivery teams went out of their way to be polite, courteous and professional. This was a big contrast to the extremely hostile and uncaring delivery people from GE (Home Depot) who refused to deliver our appliances even after we had made special accommodations for them. They were not at all concerned that they had lost a $2000 sale. You now have new customers for life. We would much rather support a local business that actually cares.
The best appliance service company I have ever engaged. Your staff and technicians are courteous, timely, knowledgeable and possess great expertise. I have used your services for over 10 years, will continue to use your services in the future, and will happily recommend you to anyone who asks about appliance repair. I truly wish all businesses were run with the same philosophy toward customer satisfaction as that which you employ at Best Service Company.
Ordered a Bosch dishwasher through Kirk. Most correspondence was through email, which was convenient for me and helpful that Kirk was prompt in responding. We had an issue with getting our model delivered, with a mix up causing it to be ~2 weeks late. This was disappointing, but Kirk did a great job finding a suitable replacement and getting it out to us on the original delivery date.
Dan was great. He was so knowledgeable on all the appliances. He helped me make a decision on the gas range. Just what he informed us about in the store made me change my mind. We bought a washer/dryer and after out remodel we plan to purchase a gas range/frig/hood/microwave and we will go back to see Dan. Thanks for the great customer service without the pressure to buy.
We had a good sales associate, knowledgeable, and helpful. I just dont remember his name... sorry. We bought a dishwasher in May. The two guys who installed it were good too -- fast, quiet, and neat. BRAVO!
Great experience from start to finish! Dan was efficient and knowledgeable on the product I purchased. Delivery was exactly as predicted, and I was generally pleased with the overall experience.
RE: Eric Knutsen. Eric's knowledge of all products is impressive. His customer service skills are absolutely SUPERIOR. Eric Knutsen is the guy we refer everyone to see at Albert Lee.
When visiting the Albert Lee store in Seattle, I was assisted by Mike Hoag. I must say a big thank you to him for his help. Everything was handled fast and professionally.