I have been going here for almost 2 years now and without them and all they offer I would probably be in a bad place (mentally & physically) they have really saved my life and they truly care about each person individually. I highly recommend this place to anyone who wants to get clean from drugs and begin a new life drug free.
301 Wolverine TrlSmyrna, TN 37167
From Business: New Patients Welcome! X-Rays, Labs, Physicals, Chronic Disease, Weight Management, And More. We offer treatment of everything from cuts and rashes to chronic dise…
Sign said opened at 8am. I was there at 1030 and the doors were locked and nobody answering the phone. Finally opened around 1pm and had a huge line. I called to complain and was hung up on. Called back and was told they were open even though I know they were not. Finally got a manager who told me they had computer problems and were sorry. I don't like being called a liar. I would just go to the DR in the future.
The place was nice, nursing staff okay they seemed to not care much. I got a bill over a year after my service which I didn't understand because I paid my copay and my insurance took care of everything else. I still don't know what the bill is for. Called the office and no one could help me. I called customer service and no one answered after waiting 30 minutes. Called corporate office and no one answered. Called an accountant left my name, number, account number, brief message, and no one ever called me back. I sent a email to Ms. French after I paid the bill and she didn't answer any of my questions nor concerns and then forwarded my message to someone else. American Family Clinic corporate, customer service office, and accountants are extremely unprofessional. Don't go there go somewhere else.
If you need help overcoming addiction, this is the first place you should contact. REAL people who really want to help you. The best counselors, doctors and care for opiate dependence. I am so grateful to them!
The wait was normal for any doctor's visit. The staff were all nice. Makayla, the clinic manager, was an angel. She took blood like a pro and was very knowledgable. Dr Head was fabulous, waited maybe 5 minutes for him to come into the exam room and he was very empathetic to my situation and seemed very sincere in his efforts to help me.
Very quick and pleasant staff. Short visit but very personal at the same time. Will go back again.
I had been sick for two weeks and called my regular doctor to try to come in. He told me to go to the emergency room. I wasn't going to do that. I went to this clinic, Dr. Head saw me and told me to get two over the counter medications and in two days I was well. I will go back again.
This page wasn't up when I took my son in on Halloween morning in 2012. He was four at the time and my guess was that he had croup and needed a steroid to help. The doctor diagnosed him with a bird and gave me Rx for nose drops. My son ended up getting an xray, strep test and was seen by the doctor for 10 minutes. I suggested croup and the doctor didn't even consider my intuition. Early the next morning I end up running to the ER with a child who couldn't breath. With steroid medicine and a breathing treatment in the ER at Stonecrest he was fine. AFC doctor did a lot of unnecessary tests and I was charged later when a bill came for $75. Never go back again.
I should have read these reviews before heading to AFC. I saw a doctor who prescribed a drug which worked for me, said he would call me in 4 days times for the Blood results, after a week I called and the nurse I spoke with said she would get the doctor to call me back, that was several weeks ago, I tried to get a repeat prescription today refilled and was told I would have to come in and see the Doctor AGAIN, yeah right to get another prescription filled, this place needs to be avoided at all costs
Although the nursing staff were great and the clerical staff, the dr was horrible. He billed under several different codes for services he did not provide. Then I owed $222... I only went for a physical and refill on medicine. The total bill was $357. Unethical billing.... Billed under 2 codes for services not provided.