Excellence Carpet Cleaning and restoration
1717 Spring St SE, Smyrna, GA 30080
|Mon - Sat:|
Bike Parking: No
Price Range : Above Average
Absolutely horrible customer service. My wife purchased a Groupon for this company since they had good reviews online. We had an appointment scheduled in the middle of the week for a specific time window. They never called to say they were going to be late and my wife had to keep calling for arrival time updates. Eventually they said they'd be at our house 5+ hours after the scheduled time. That wouldn't work for us since our kids would be home by then. We then moved the appointment to Saturday morning and we're told someone would be here between 8-9am. At 830 we got a call that they were 40 minutes away. At 930 they called and said they were still 20+ minutes away. By this time we had to cancel since we couldn't hold up our whole day again waiting for a carpet cleaner. My wife cancelled and the person she spoke to was not apologetic at all for missing this time window or the previous appointment a few days earlier. Totally unprofessional and would not recommend this company to anyone.
I can't say enough good things about this company! The were on time, friendly, professional and did a great job cleaning the duct system in my home. It is a father son company, so family oriented, which impressed me. Cost.... they will beat anyone's with a satisfaction guarantee! CM