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Book Stores, Music Stores, Magazines, DVD Sales & Service


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Emily S.



This is a review for the cafe (Starbucks) inside of the Barnes and Noble store (which in itself is a great store with a competent and friendly staff). I wish I could say as much for the cafe. On more than one occasion, I have been treated in an exceedingly rude manner by one of the baristas. I'm not sure of his name, but he is there often. A quasi tall, skinny, white boy who frequents a beanie on his head. His manner, to start off with, is cold with an air of arrogance. He is never friendly with me and always seems to return my attempts of kindness with a response in the tone of "I'm better than you and don't want to engage in conversation with you, but I have to because it is my job so I will in the most in-genuine way possible that still allows me to be employed". On one occasion he made my drink wrong and I didn't realize until a few sips in. Not half the drink, literally 4-5 sips into the drink. When I went back to address the issue of him making my drink wrong he wanted me to pay for another. I kindly told him that I would not pay for his mistakes and asked him to make me another or get the manager. He begrudgingly obliged, but told me I would have to wait for the drinks (about 4) that had been ordered since I had gotten my original one. I again told him that, no, that wasn't going to work for me and to please make it right away. He rushed through it making it sloppily, happy to let me see his frustration with me, then rudely slid it across the counter to me. My next bad encounter occurred tonight when I ordered a Chicken Basil Pesto sandwich for dinner from the cafe. As I was biting into the second half of the sandwich I realized it tasted odd and the chicken was pink. Pink = raw. I went back to the counter to show them. He rolled his eyes at me. How rude!! I'm sorry I am not eating your raw chicken and that I have bothered your precious time. Then he just kind of stood there with his arms crossed until I asked what could be done. He said that he could not give me my money back and that a manager was necessary for that. I told him I was hungry and didn't need my money back and another sandwich would suffice. I even told him just half of one would be fine since I had already eaten half of mine. Again, he was so rude. Dramatically and loudly pulling out the new sandwich for me, slamming the knife down to cut it in half (I'm also convinced he purposely cut unequal halves and gave me the smaller one, I wouldn't put it past him), and hastily throwing it in the oven carelessly and slamming the door. I mean, really!? Was I out of line for not wanting to eat raw chicken and asking for a new sandwich!?!? Neither of these times was I rude about the mistakes. I worked at Starbucks for 2 years and I know how some customers can be so I make it a point to be extra kind, but this man is making it hard. I spend a lot of my time at Barnes and Noble. Especially in the cafe, reading working on my computer. It is my happy place. This man, however, makes me so uncomfortable that I will now drive the extra few miles to another location. I am a tolerant person with a long fuse, if this man is getting underneath my skin he doesn't belong in customer service. The rudest barista I have ever encountered.