I brought one pair of dressed women's loafers and dressed shoes to Paul and his Uncle Jeybes to repair. My dressed loafers need to be resoled and my other pair needed to be stretched to be more comfortable. Paul reassured me that my shoes could be repaired and would be guaranteed to be like new. I thought my loafers were unfix-able and need to be returned to Naturalizer. I was relieved he could repair my shoes. Jeybes explained how shoes were made and how the common wear and tear happens over time. He not only explained but, show me examples. He showed me how he repaired multiple shoes, so I could understand better. I am very happy to have both my shoes repaired and they are more comfortable. Thank, Stacey Hall
Excellent shoe repair shop. Polished and shined two pairs of shoes whole I waited.
I went to Cumberland Shoe Repair a couple of months ago. I was so upset that I'm just now able to write a review. PLEASE DO NOT TAKE YOUR GOOD SHOES TO THIS PLACE!!!!! I had two new pairs of shoes that needed some work to get them to fit exactly right. They were expensive shoes. I described what I wanted done and he assured me that he could/would do it. When I went back to pick up my shoes, I was completely horrified!! He ruined my shoes!! He scratched the silver metallic leather and then tried to fix it with some gray paint that didn't match. He painted the leather...ridiculous!!! He had removed the sole in some areas and the way he put it back together was so sloppy, it was ridiculous. For the other pair, he did some stitching and used a completely different color thread than was original on the shoe. It didn't match!! Can you imagine a clothing tailor using non-matching thread?!?!?! And he was so proud of his work and thought that he did a good job. He was bragging to me about how good they were as I stood and stared, too shocked to even speak. I went back and took the shoes after I had calmed down and tried to explain that he ruined my shoes. He offered to fix them. But as I pressed him about how he would fix them, I truly felt that he would only make them worse. I asked him if he was going to pay to replace the shoes and he said he would not, even if he made them worse. If I had left my shoes there, it would have gotten worse, I am sure. This man knows nothing about good shoes and good quality work. As soon as he scratched metallic leather (and the size of a dime, not just a little scratch), he should have offered to replace the shoes. I can't even describe how upset I still am that this man ruined two brand new pairs of shoes. And all he would do was give me back my money that I paid him for the work. And he wouldn't acknowledge how bad the work was!!!! He thought he had done a good job!!!! I think that's the worst part!!!! AGAIN, PLEASE DO NOT TAKE YOUR SHOES TO THIS PLACE!!!!