I have to say I have never been more disappointed in an experience that I've had at a restaurant. I have ordered from this restaurant many times through GrubHub and many times been very happy. however tonight my order was not cooked the way it was supposed to be I ordered medium rare steak and it was well done, and the chicken was very dry. Seeing as this was one of my go-to restaurants I thought I would call the management and let them know what had happened. To my absolute horror and astonishment the manager who said his name was Rich was not only rude but did not believe that my food was over cooked. He then told me he was going to check with the chef and came back to tell me the chef said he cooked it correctly. I asked him so you don't believe me? Well, I'm more than happy to take a picture of it and show you that its well done and how dry the chicken is. which he kept talking over me not listening...then he proceeds to put me on hold for 10 minutes while helps other customers. when he came back to the phone I asked him what his name was and as I mentioned earlier he said Rich and that he was the manager. I then asked him who the owner of the restaurant was he answered me with. the owner is not here and I don't know who they are. I've then told him due to the fact that he has treated me with such disrespect and even acted angry that I dare criticize his food that I just wanted my money back and I would not be ordering with them again. This made him even more irate as he was screaming over top of me so I hung up and called GrubHub. They then called the restaurant and lo and behold we're told that they were speaking with Ming the owner who i wsd told was not there!! He refused to issue me a refund did not care that the food was not done correctly did not care about customer service did not care about how I was treated. Not sure if this was the manager pretending to be Ming or the manager just lied earlier telling me that the owner was not there and he didn't know who the owner was. Either way I would just like to let the public know that it is clear that they care nothing about the customer. when you're giving them compliments they are very nice. when you call and complain and let them know there's a problem they will treat you like dirt they care less that you chose to spend your money at their establishment when there's so many other places that you could have gone where you were actually appreciated. this to me is the grossest case of lack of customer service or appreciation for their customers they obviously do not care about their customers coming back or loyalty. shame I have been very loyal to them for quite a long time use them for many occasions and the one time I had an issue they showed just how little they care about their customers. beware they don't appreciate your business they act as if it's an honor for you to dine at their establishment. if there was an option to give them minus Stars I would have chosen - 5. they really need to be educated on customer service and business ethics.
Best in area rice has more veggies then others, nice people fast service. Must try been coming for years.
Ordered delivery, took 1 hour. Opened the container and the food smelled like rotting garbage. Clearly the scallops were BAD. Contacted the restaurant and no manager available and no refund or credit. Bad place to eat, good place to get ill.
This place has the best Chinese food in the area. They do it right. Their braised wings are so original, and the kitchen is open for you who like to stalk the food prep. Its a cool spot for take out, not for dining in.
What can I say, I went there 2 times, SO FAR,and had both,carry out (the first time,)and enjoyed "eating in" also. BOTH meals were excellent, and I'm sure I'll look for an opportunity to be dining there again soon!