I will never go to this Pizza Hut again! I order my food online and I went into the store to pick it up and once I’ve picked it up and came home we notice we received the wrong pizza. I immediately call the store to notify them about the wrong pizza I received and that I would like a new freshly pizza. So I asked the store if they could make me a new pizza and deliver it to me because I was extremely tired and I don’t live close by to Pizza Hut. The employee say delivery will take 45 to an hour and at the time my family and I was very hungry. So the store manager offered me store credit and we could keep the wrong pizza to eat now. So I excepted her offer! Three week later I called Pizza Hut to find out how I can order with my store credit and the employee told me I could not used my store Credit online. I can only used my store credit over the phone or in the store and I have 30 days to use the credit. I was extremely furious because the store manager never told me any restrictions on a store credit! I’ve felt like I was being punished for the mistake they made! This isn’t the first time I came here and wasn’t happy with the service or the food! I will not be coming back!
I order delivery from Pat's at least 1 once a week and for a chain restaurant, the food is awesome. We're lucky to have this particular Pat's in Smyrna. The other Pat's restaurants I've been to do not carry the same menu and the food is definitely not as great as it is here. A+ when it comes to the quality and taste of the food. I'm always friendly to the staff and they've always been friendly back to me.
This place should be called Pizza Sh*t... I have ordered from this place several times and every time we have been disappointed, the pizza always arrives cold 1 hr to to 1:30 minutes late they always make the excuse that they "had the wrong address" mind you I have ordered from here plenty times.... on top of the late arrival they always get the order wrong! last night the pizza arrived late (go figure) cold and wrong the lady that delivered did have the wrong address... She claimed the VP took my order wrong... THE VP! she later stated she would come back and deliver a hot and ready pizza and she NEVER CAME BACK! I moved from California to Delaware and never have I seen a place that cares so little about customer service... Never ordering from here again!
They have hired new people and they seem to be running better then they were come check this place out
Bella Villa Pizza they have bad customer service esp.for delivery expect late delivery cold food and if its pizza just go to the grocery store and buy the frozen ones
This place is a joke. My 4 year old could work better than the people who are employed there. I have given this place 3 chances and every single time I had to wait at least 30 minutes over the time they said it would be ready. On all 3 ocassionaly they got my order wrong and I have seen other people walk out. They either need to shut this place down, fire their current employees, hire new employees, and actually train these people. I'll never order from here again.
I was born and raised in Smyrna and have been coming here since I was a kid. Bella Villa has outstanding cheesesteaks, pizzas, and strombolis! The same family has owned and run the place for many, many years. It's warm and inviting with a small town feel. I desperately miss them when I'm in New Mexico where I now live most of the year. I highly recommend you go and enjoy this great little restaurant.
Good food but horrible customer service! Promised times for food have exceeded 1 hour every time we have ordered from them. The last time took 1 hr and 45 min when we were promised 30 to 35 min and the order wasn't correct! Even after speaking to the manager, he refused to offer any type of compensation. We call Pat's now. :o(
I am 51 years old and grew up in Smyrna . . .I use to go to Ernestoo's when I was in High School. I would NOT recommend the pizza place now. I ordered a "special pizza with no green peppers on half". When I got it home it had only green peppers on one half and the other half was the special. I called to let them know the mistake and was told that they would make me the correct pizza. They offered to deliver it but since I only lived a mile away I said that I would pick up the correct pizza that I appreciated them willing to make it right. When I arrived "Mama would not give the correct pizza because I did not return the other one which my husband had eaten a piece out of. This is the SECOND time that this has happened. I left and will NEVER return. Absolutely horrible customer service.