I go to this nail salon often. They accept appointments and answer the phone when you call for one, which I have found is different around here. Yes, they do offer the razor for one's feet, which is illegal in some states, yes, but if the technician has the proper training, allowable. I always decline the use of it. I refuse because I too end up fighting new hardened skin afterward. I like that this salon is clean, I never see the nail "dust" piling up in the corners or cracks of anything. And there is always enough staff to handle the amount of clients. I have been in during a slow period, then a rush came and they called in more staff! It was great to see. People were in and out in no time. The waxer does a great eyebrow, and understands if you want it a little thicker (my aunt likes that style). They keep a great logbook for appointments and when you have one, you are first. No exceptions. I hate to wait for appointments elsewhere just because someone else walked in first. (And I'm always early). They also don't have that system where you 'need' to pay cash, which is good. I always forget at other salons. Even tips can be placed on a card, but at least I carry enough cash for that. A waitresses' life follows one around. :) But I recommend this one, for sure. They have great selection and most of all, they are CLEAN.