Manager was very rude.. I went in to have my phone looked at. The manager was working with another customer so another employee asked to help me. When the employee didn't know what to do, the manager asked me what was wrong. He quickly said that I needed to call tech support without even looking at me phone.. I asked if it could be a battery issue and he quickly responded with a no and proceeded to tell me that he had been diagnosing phones for 20 years, he knows it not a battery issue... When I got home, I tried a battery (from my husbands phone) and sure enough that was the problem.. I wasn't arguing with his ability to diagnose issues but a little politeness is expected. I will never use this store again.