Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
1502 Washington AveHouston, TX 77007
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one …
I thinking buying a car is one of the most stressful things that one can experience. I think it always has to do with the car dealer basically forcing the deal down your throat. This was not the case this time. Larry Davis at Knapp was AWESOME! I am not saying that to be nice. He really created …
2000 N Memorial WayHouston, TX 77007
No. It shouldn't matter if your Mercedes mechanic hails from the land of Mercedes, speaks with a heavy German accent, and offers you a beer if you come to pick up your car after-hours. What should matter is that he is knowledgeable about the cars he fixes, honest about the work he does, and will…
1909 Washington AveHouston, TX 77007
From Business: Sparkle Bright, 1909 Washington Avenue, Houston, TX 77007, is a full service provider of paving, concrete, striping and power washing. We can build commercial roads and parking systems. Commercial paving has been our expertise since we began in Houstno, Tx in 1982. Our team of professionals is proud to offer the best avail…
1519 Fannin StHouston, TX 77002
I really like this Goodyear. As others have mentioned, it's a Goodyear so its not the cheapest, but the customer service and down right honesty cannot be beat. Eddie is great. I have been dealing with him for almost 2 years and he always impresses me with the time he takes to make sure I und…
PO Box 19951Houston, TX 77224
From Business: Payment Methods (O):ATM/Bank Card, American Express, Discover, Check, Master Card, VIsa Hours of Operation (O):Open Holidays, Open 7 days. * Brake Service* Fuel Pump* Electric Short* Computer Malfunctions* Steering Column Repairs* Starters* Timing Belts* AC/Heating Systems* Electronic Ignition Systems* Wiring & Sensor Asse…
2411 Center StHouston, TX 77007
I would recommend Manriquez to all my friends and family. They have great customer service and Chris and Jeff go out of their way to accommodate their customers. They also have prompt service!\r Chris and Jeff keep up the great work! \r
2710 Washington AveHouston, TX 77007
I have to highly recommend this location. They are friendly and their service is second to none! They treat their customers as if they were their best friends and/or family. I would drive for miles just to go to this location. This is my first message on CitySearch.
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
I recently purchased a used car from John Eagle Acura, Houston TX and my sales rep was TJ Morin. I rate the dealership & especially Mr. Morin 6 out of 5 STARS, yes I know, but my experience really was that exceptional. Over my lifetime I have purchased at least 25 vehicles, new & used, for myself and family, but not only was this my first over the internet (I live in Pensacola Florida which is over 500 miles from Houston Texas), but also the first time that a full week later, I am 100% completely satisfied with the car, deal, dealership and especially the salesperson, no second thoughts at all – “WOW”. The first thing I asked when I called the dealership, about the car I had found on AutoTrader.com, and was transferred to Mr. Morin was; “The car looks good, but what are you not showing by the camera angles? Mr. Morin informed me that the car I was interested in was listed very recently and he had not yet had an opportunity to test drive the car & he would give me a call back. Within 60 minutes, Mr. Morin called me back and said that he had just driven the car himself and informed me of his impressions, both positive and negative (99% of which were clearly visible in the photos) and offered, I did not need to ask, to remedy all but one small item. This one item which was not highlighted in the online photos but was disclosed to me by Mr. Morin was that the “SRS” light was on and only a Mercedes-Benz shop could accurately determine the exact reason, which my local Mercedes shop confirmed. Just in case you are interested, the “BabySmart Airbag Deactivation System” which automatically deactivates the passenger side front air bag when a “BabySmart” Child Seat is installed is malfunctioning. Since I am in my sixties, I do not find this to be a major problem! I communicated with Mr. Morin multiple times viva email & phone and always received a prompt response and completely accurate information (Mr. Morin always answered his cell phone and if I called the dealership for him I was transferred to his cell phone). I received a call from Mr. Morin almost exactly half way home just to make sure I had not experienced any problems and once home, found an email from him asking that I please reply so he would know that I was home safe! My only regret is that due to the 500 miles, separating Pensacola, FL from Houston, TX, I cannot personally send many of my friends to TJ Morin and John Eagle Acura, but if you are considering purchasing a vehicle online and find one on their website, I believe you will find them as honest & above-board as I have. I can honestly say this has been my best vehicle purchasing experience ever!
About three weeks ago I was involved in a collision that left my car unable to be driven. I was in Houston for the weekend, but I live in Austin. Luckily my car was covered under the manufacturer's warranty which included free towing. Upon arrival the tow truck driver recommended Expro Auto Collision and stated that I would be able to get a rental immediately. Since I had other business in Houston that required a vehicle, I decided to go with the recommendation. Upon arrival I was introduced to Sal, one of the managers, who assured me that I could in fact drive off in a rental later that day. Sal was very helpful and understanding of the situation as I was a bit panicked and scatterbrained at the moment. My last car accident was over 6 years ago and it was a horrifying accident that resulted in three cars being totaled out. Consequently I was definitely shell-shocked. Sal was extremely helpful in walking me through the claim process with my insurance company and I did in fact drive off in a rental. I had to return t Austin because I am a graduate student there, and throughout the entire process, Sal kept me updated on the status of my car. I was able to pick it up yesterday and it looks brand new. I drive a manual Mustang that has unique over the top stripes that are a dealer exclusive. My car had been previously dinged in a hit and run incident in a parking lot so there was surface damage on my rear bumper. They were able to fix this as well as an extremely reasonable cost compared to the estimates I had received from other shops. The also maintained the integrity of my stripes which extend to the lower rear bumper. In addition Mustangs have custom cores for their tires and my car had distinctive rims as well. Everything was replaced to look completely new and my car is as gorgeous as it was when I bought it. Overall I couldn't be happier with the service I received. I appreciated how the shop handled everything with the insurance company. I was even picked up from the bus stop by someone from the shop which is definitely above and beyond regular service. Throughout the entire process Sal kept me updated and even dealt with spam calling from my mom. I would definitely recommend this shop to anyone. My car was freshly washed when I picked it up which is something NONE of the Ford Dealerships in the Houston area have done for me regardless of how long they've kept my car. Definitely the best experience I could have hoped for given the circumstances!
Dung Le made my car buying experience absolutely fantastic. From the transparency that he provided at the beginning of my search process to the way he comfortably juggled no less than five customers on the night that I arrived to complete my purchase, Dung exceeded my expectations in every aspect. To provide context, I had been warned via phone and email by other dealerships of the shenanigans that I would encounter when making a purchase from Russell & Smith. For example, the following are direct copies of statements that I received via email: Gillman Honda of West Sam Houston Pkwy S: "I just spoke with my General Manager. We want to earn your business sir but we do not know how Russel & Smith are getting to that price since there is no more Honda Flex cash left in Houston at any of the dealers. I hope they are not trying to play games with you to lure you in." Honda of Clear Lake: "I understand that you are trying to get the best price out there. Unfortunately some dealerships send out quotes that don't include all of the costs associated with the vehicle. The price I sent is actual dealer net on the vehicle. I have a lot of customers that end up going to the other dealerships only to see the price go up when they get there. If you end up going to Russel and Smith and the price goes up, I would really appreciate you coming and dealing with me." What is really funny is that while I did tell other dealerships the price that I had been offered from Russell & Smith, I never mentioned the actual dealership making the offer. The other dealerships apparently knew of Russell Smith's "devious tactics". Needless to say, my guard was up when I arrived to Russell & Smith, and I was ready to walk out if I encountered any questionable behavior. Fortunately, I had a great experience. I kept waiting for Dung to apply pressure or attempt to change the terms that we had previously discussed. Yet, he was very straight-forward and professional, and if anything, I probably seemed a bit paranoid as I waited for him to mislead me. Sorry, Dung :-). In short, Dung Le made my purchase process incredibly smooth, and I can only hope that I will be able to deal with him again the next time I need to make a purchase. Thank you, Russell & Smith Honda.
This was my fifth car purchased from a dealership and I can honestly say this tops them all. As a new parent on a budget and my car approaching its last miles I couldn’t imagine I’d be a proud owner of a 2013 Hyundai Sonata. Thanks to the team at Sterling McCall Hyundai I almost enjoy my 45 minute commute each morning. Below is the reason I rated them at the top of their class: Customer Service- Out of 10 inquiries to local dealers they were the first to contact me and offer their assistance in any way possible. Bill respected my time and was very patient with my specific needs (budget and time constraints). Without an appointment he welcomed me and although he had another client he set me up with a test drive right off so I would have to wait around. Quality of Work- For me efficiency is a big deal. Time is important and they did a great job managing mine. The whole process took all of two lunch breaks. Bill’s “four piece puzzle” approach laid everything out for me to be able to make a final decision. Friendliness- All of the staff involved made me feel comfortable and made the process enjoyable. There was a lot of joking around with each other in the building that made for a great environment. You could tell the people that worked there enjoyed what they do which was reflected in their work. Price- Leaving the dealership I felt great but a couple days later I received a phone call about a down-payment I was unaware of. I should have looked over the paperwork closer and this would have never happened but I simply missed it. I truly feel negligence isn’t an excuse for anything but it definitely threw me off guard since I didn’t have the money. Prepared to return the car they once more worked something out to fix my dilemma. Overall Experience- Overall I felt like a valued customer that was taken excellent care of. I will be purchasing from Sterling McCall Hyundai in the future. When you know what you want but don’t know how to make it happen this is the place to go. Personal thanks to Anthony Val Verde, Bill (William) Lasar, and John Juarez.
Hen Le Auto Shop is probably the best kept secret for low income and frugal Honda and Toyota owners. Hen Le specialist mechanic who only works on Honda and Toyota vehicles. His shop is a one man operation. He works alone. He is not the mechanic for all Honda and Toyota owners for all mechanical and technical maintenance repair needs. Since he works alone, he sometimes has more customers and work than he can complete in a day. So, you might have to make an appointment to have him work on your vehicle. Depending on the problem of the vehicle the customer might have to leave it with him for more than a day. So, if you want to leave your vehicle with him to be worked on, you need to arrange a ride home for yourself and a ride back to pick it up when the work is done. The location is not near conventient bus stops. There is no customer waiting room, nor are there convenient shopping or restaurants near the shop. But if you can be without your Honda or Toyota for a while, if you have more patience than cash and have alternate transportation, and if you still want good work done on your Honda or Toyota vehicle at a lower price than you will find any where else then you might want to talk with Hen Le and make an appointment with him to work on your vehicle. Otherwise, if you can't be without your Honda for more than a day, if you want to wait in a cusomer's waiting room for your vehicle in a place that has more than one mechanic on duty and be near shopping and restaurants while you wait, and still want to save some money and have good maintenance and repair work done on your Honda, then take it to Burden's Honda care on FM 1960 in Northwest Houston. I'm a happy customer at both of these places. Think about what I have said above and about what your needs are. Then talk with the mechanics at both places before you take your Honda anywhere else.
I own a 2010 BMW That I bought new and have always taken my car to the BMW dealer. Well my warranty was up and I had to pay $2600 in October for a repair. At the time I had this done, I knew I would need my brakes repaired soon. Of course, the dealer had given me a quote on future repair work and for the brakes it was $1200!! Well November rolls around and I had to get my brakes done (first time to replace them so they lasted a long time). Well after spending $2600 just last month, I was dreading spending $1200!! Thought about taking my car to Eurocarcare but the reviews were not good! So I called a friend and asked her who did her repairs on her old BMW (she had recently bought a new BMW). She referred me to Edward Morales at Little Shop of Motors. I called Edward on Wednesday, November 9th and he quoted me 1/2 of what the dealership had quoted me!! Not only that, he said the repair would be 2-3 hrs and I could wait for my car. So, I made an appointment for Thursday. Well, I got off early and called Edward back to see if by chance I could bring it by this afternoon rather than the next day. He told me sure, he could do it and have me out in a few hours. Made my way there and arrived about 2:30. I was welcomed when I arrived and the waiting area and shop area was clean. I had a nice cup of Keurig coffee and cookies. I watched movies and the BEST part was the massage chair he has in the waiting area!! OMG!! I felt like I had a personal masseuse at my disposal!! Before I knew it, my car was ready!!!! I was on my way out the door @ 5:30. They did a full inspection (I needed wipers), topped off all fluids and washed my vehicle just like the dealership!! I am super grateful to my friend for referring me. Just wish I had asked her last month when I spent $2600!!! Nevertheless, Edward will be doing all future repairs on my vehicle!!
My brand new car is currently with Joe at Royal Collision. The entire right side needs repair and re-paint. Right from the start, dealing with Joe has been a pleasure. I explained to him the situation and what was wrong with the car and he said bring it in. First thing he did was take me into the shop to show me the work that he does. There were Ferrari’s, Lamborghini’s, you name it, back there! He showed me a few almost finished cars and told me what damage they fixed…You would have thought it came right off the dealer lot! Joe is extremely nice and professional. Insurance companies suck, and he knows that, so he deals with them for you. He found some damage to the quarter panel that the insurance estimator did not include in the original estimate. He called and told me he will submit a supplement so that he can get the job done right. I have not even seen my car yet, but I know it will be 100% right. If you have dealt with shops around the area, you know they may not always keep you in the loop. Joe will, like I said, he already called me to tell me he is submitting a supplement. Joe runs a fantastic shop and I am excited to get my car back good as new!!! Royal Collision may not be on your Insurance’s select service shop list, but that doesn’t matter. Insurance will try to tell you that you should take it to one of their shops because if you have any issues with the work done, they will help. HA! Yeah they will help after you spend weeks trying to get someone to agree with you. Well guess what, you won’t have a need to do any of that if you go to Royal Collision! Go to Royal Collision even if you live far away...It will be worth your while! I will be updating this review when I get my car back, but like I said earlier, I know it will be right and that’s all that matters!
For some people, they purchase a new car all the time. Me, not so much. When I moved back to Houston from DC, I didn't have a car, as most people know you MUST have a car living her, no IFS ANDS or BUTS! You simply cannot get around Houston easily without one. So, I had to get something dependable, cheap and quick, which is how I ended up with Herbie, my 2009 Chevy Cobalt. It wasn't my first choice, but it got me from point A to B, which I needed. So, after saving and searching, I finally decided on an A4. I did my research, looked at a couple of other dealerships and Carmax, and could not find exactly what I wanted. Either the interior was the wrong color, exterior was the wrong color, or the miles were too high. Finally I was able to find what I wanted online, which ended up being at Audi West. I drove over there, test drove the car and met with Dakota. He seemed pretty knowledgeable about Audi's and gave the basic overview of the car's background, pricing, and general knowledge. I asked several questions, which he was patient with, and inside we went to negotiate a price. Now, I negotiate for a living, so I knew what I was in for, and I was by myself, so I went in with a price in which I did not want to go over. After speaking to the sales manager, which was also very nice, we finally came to an agreement. Based on lots of research, I'd like to think I got a deal, or at least they made me feel like I did, lol. The process was easy with minimum negotiation, making the whole car buying experience fairly painless. A couple of hours later, I drove off into the sunset in my New Audi, waving goodbye to my old Cobalt. Great service, great price, and perfect car!
Why can't I give 10 starts...I don't think that 5 is enough! I was a wreck to say the least after I had gotten in my wreck. I did not know the first thing of what I was going to do. I just knew that I needed help and within 10 minutes of being in the wreck Jersey Mike showed up and talked to me and calmed me down. I was so confused and I did not understand how a teenager that was uninsured (he hit me) could just not care about the damage he had done to my vehicle. Jersey stayed with me until the police showed up as well as made talked me through my frustrations. Jersey also organized and got the Hertz lady to hold a car for me even though they were closed. He offered to take me and my car to CSI and then from there Trey took over! Not only was he reassuring that it would be okay, but that it could be repaired. They kept my car for one week since there was extensive damage and not only repaired it, but made it look like brand new. While working on my car they answered all of my questions, took care of the insurance claim as well as made me feel like a valued customer! Upon, getting my 2008 escape back I was so PLEASED to see that they were true to their word and fixed everything. John Nebel (the man who repaired everything) took the time to go over the warranty, as well as show me everything that they repaired and replaced. From the time of the wreck to the time I picked up my car...CSI collision had the utmost AMAZING SERVICE!!!! I am so happy my car is fixed and pray that I don't get in another wreck, but if I did then I would be going to CSI collision...because they not only did the job right, but really care about the clients they serve!!!!!!!
I would like to thank everyone for the Positive and not so positive feed back. We here at N-Force Auto Sale try our best to go above and beyond for our clients in hopes that they will recommend there family and friend back too us. There are times when people may not like the deals we have but we stand behind all our vehicles 100%. We have been in business for over 15year here in the Houston area serving and helping people with good and not so good credit, but we treat every customer as if they where family. ALL OUR VEHICLES LEAVE THE LOT WITH A 3 MONTH 3,000 MILE WARRANTY THAT IS FREE TO ALL OUR CUSTOMERS THAT BUY WITH US AT N-FORCE. When is the last time you heard a dealer offer anything FREE. This warranty was offered to TxtattdChic and every person that buys a car at N-Force. There is a Deductible as with any insurance or warranty and when I spoke with TxtattdChic I told her this but she wanted us to pay for the half of the repairs the the warranty didn't cover even though the warranty Plainly states that its pays HALF ON ALL MINOR REPAIRS SUCH AS ALTERNATORS.. I am truly sorry that this happened five days after you purchased the vehicle but you came to us on a 04 Suzuki Forenza with 80k miles on it and we sold it to you for $2995 less than blue book and loosing money on the deal just to earn your business. I would like to say that every customer leaves here happy but we all know thats not always the case. We try our best to do what ever it take to earn and keep our clients happy and I would like to assure EVERYONE THAT WE HAVE A BRAND NEW CUSTOMER FRIENDLY SALES STAFF LEAD BY MYSELF ANTONIO AND GABY . Thank you Antonio and Gaby Management
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.