Awesome deals and customer service
Buyer BEWARE!! I was buying my daughter a pair of Uggs for Christmas and directly asked what their return and refund policy was. They said they do not offer refunds period, however, we could return them for in-store credit if they didn't fit or she didn't like them. That was on 12/20/15. They ended up being a size too small so when we tried to exchange them for a larger size on 1/16/16 we were notified that we past some undisclosed deadline and were no longer able to exchange for another size or store credit. Where I'm from lying is lying... and lying by omission is still lying. These ladies make used car salesmen seem honest. NEVER will ever do any business with this company again.
Shoe Diva has the absolute WORST customer service I have ever experienced, and I worked retail for seven years! My mom asked to see a pair of shoes in the box. Considering this is a shoe store, the request should be an easy one. Apparently, they did not appreciate the request. Clearly these associates are used to sitting around and gossiping as opposed to working, for they decided to gather around the register to say horrible things about my mother. For example, I heard a red-headed associate saying this while glaring at my mom, "Can you believe that b****? She is so rude!" Excuse me, but I know rude, and my mother was not rude. They then continued to speak like this about my mom as she was trying on shoes. As polite as possible, my mom continuously thanked the associate helping her. Apparently their definition of kindness of calling a customer a b****. Excuse me for thinking kindness is being polite to ALL customers. I will no longer shop at this disgusting store, and I urge all others to do the same. If this is how they treat people, Shoe Diva should no longer be in business.
horrible place. owner/manager was extremely rude. the only options you have when you return an item is exchange or in store credit. will never shop there again!
Love this boutique! Great selection of designer and casual footwear with comfort! Largest selection for many of the brands. I've been a loyal customer since they opened and they know how to keep it fun and exciting!
decent selection... but a little high priced on some things
I had a horrible experience with The Finish Line. I finally decided to splurge on some new running shoes and decided that I would buy them from here. Worst decision I could have made! Their employees know nothing about the different brands they sell and every shoe I asked about they "had a pair themselves." Ha! Good thing I did some research on brands before I went. However, the shoe I did purchase hurt my feet horribly after only 5 minutes of running. I attempted to return them and was told that since I wore them (even if it was for only 5 minutes), that I could only exchange them. I couldn't even get a merchandise credit and come back later. They had a very small selection of shoes, and I could not find any other pair that I liked. So, I ended up keeping the $100 pair of shoes that I can't even run in. I highly recommend going somewhere that actually cares about their customers. Next time I'm shopping for my Nikes at Kohls, where they have an excellent return policy and would've had no problem accepting my return.
this is th best place to shop! they have great clothes and customer service . i always leave feelin beautiful !